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Based in London, Sam leads the EY Customer Experience (CX) Transformation solution for the EMEIA Energy team.
For more than a decade, he has worked across Europe, the Americas and Asia-Pacific, supporting utility clients in implementing CX technologies, creating agile operating models and developing sustainable customer offerings.
With a first-class honors degree in Management from the University of Manchester, Sam is also a certified PRINCE2 project management practitioner.
How Sam is building a better working world
“Getting the energy transition right will be crucial to the world meeting its climate goals.
The attitudes, purchase and consumption behaviors of energy consumers will have a significant impact on the speed of transition toward low-carbon economies. Energy companies have an obligation (and a competitive need) to respond at pace to the most demanding sustainability-conscious consumers, while supporting a sustainable behavior change for both the mass market and vulnerable consumers.
I am committed to supporting clients on this challenge by drawing on my deep experience of the entire transformation journey, from strategy through to implementation.“