Throughout the engagement, the Center of Excellence automated nearly 12,000 FTE hours annually through the deployment of 9 processes that interact with 5 applications. The automations were deployed from a central control room using 3 bot runners resulting in improved transaction processing accuracy to over 95%.
The team created an opportunity log, a strategy and plan for piloting and scaling over 250 process automation candidates across operations, finance and actuarial functions with estimated benefits exceeding $8M.
The team developed a target operating model and Center of Excellence to help implement automation at scale. The operating model outlined requirements and capabilities across the entire organization and its employees, performance management, design authority, processes, tools and technology, and governance to guide the global life insurance company’s resources.