Multiple novel condition-management applications were launched in just three months, and some 400 patients with chronic conditions have successfully accessed and utilized the apps, according to analytics and anecdotal feedback. Thanks to the application foundation’s built-in scalability and flexibility, the integrated health care provider is expected to launch additional condition-management features in the coming months.
To help drive these emerging products for patients, a new process for end-to-end IT systems testing has stabilized the back-end technology architecture of the client’s legacy application, improving overall functionality and slashing the crash rate by 50%. Overall user feedback ratings have increased 26%, boosting the health organization’s public image and usability of the app.
Since the start of the COVID-19 pandemic, the health care provider’s virtual physician appointments have increased from 16% pre-COVID-19 to 45% in December 2022. And, the smoother digital user experience created by the EY teams is expected to raise that number to 65% in the next six to nine months. Patients’ total (non-consecutive) time spent on actions required between scheduling an appointment and completing the visit has been reduced from 12 hours for an in-person appointment to just two hours for a virtual appointment, reducing time and cost for both patients and providers.
The digital upgrade investment also has opened new accessibility to the health system’s facilities in multiple states for both providers and patients, creating a seamless experience across the national network.
“Any entity that plays in and around the health care ecosystem now has a huge opportunity to develop and deliver patient-centered digitally enhanced care models. While achieving that reality will require new ways of collaborating and innovating, with tools such as enhanced AI capabilities, the outcomes will ultimately yield a healthier and more equitable future for all,” said Susan Garfield, EY Chief Public Health Officer.
By bringing better digital accessibility, functionality, reliability and condition-based customization, this provider has established a new baseline for integrated health care.