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Beate started her career at the Dutch financial newspaper, after which she joined VODW in 1998. She has worked for the company as a partner since 2008. VODW has been part of EY since July 2018. At EY VODW, she is a partner and an authority in the field of customer experience and customer-centric transformations.
Beate has broad experience making organizations customer-centric and helping them through the digital transformation process, with consideration for both the external customer and the internal employee. Beate has a great track record transforming businesses and improving and innovating customer experiences for domestic and international companies in various industries.
Beate wrote the internationally acclaimed book CEX Sells, a management book filled with inspiring customer experience best practices, in which the internal employee often plays a crucial role.
How Beate is building a better working world
“If companies ultimately want to make a difference in the market, they must first see to it that they have a well-functioning internal organization and an effective team. Working on this is very exciting. I help companies achieve this based on my conviction that a well-functioning team is an essential cornerstone for enjoying one's work and being successful in the market. This is how I contribute to building a better working world.”