Insurance

We help insurers navigate disruption, manage regulatory change and integrate technology to transform and achieve growth.

All sectors face challenges. But, in insurance, the list is especially long. Profound regulatory change. Unprecedented opportunity in emerging markets. Lingering economic uncertainty. Technology-driven disruptions. Rising consumer expectations. Intense cost and competitive pressures. Through our services, we can help you address these issues — and embrace innovation and transformation to improve performance and drive long-term growth.
 

Our global team of professionals combines industry knowledge and technical experience to help with your most pressing issues. Whether through our tax and audit advice or our innovative advisory services, we help insurers explore M&A strategies, adopt new business models, develop new products, embrace technology, optimize customer experience and address shifting workforces.

Our latest thinking

How to revolutionize the insurance value chain with generative AI 

Prioritizing the right use cases and establishing key capabilities will promote innovation and efficiency across the value chain. Learn more.

14 May 2024 Isabelle Santenac + 2

Ecosystems in insurance: what winners do differently

Insurance Ecosystems: Learn how to leverage InsurTech partnerships and data-driven tech for growth, customer loyalty, and operational excellence in insurance.

26 Sept 2024 Chris Payne

Four focal points for commercial insurance and reinsurance leaders

Shifting customer expectations and a focus on value are reshaping the dynamic commercial and reinsurance markets. Learn more.

16 Mar 2023 Simon Burtwell

How life insurers are transforming to deliver value for better living

Shifting customer expectations and a focus on value are reshaping the dynamic commercial insurance and reinsurance markets. Learn more.

17 Jul 2023

How increased trust and transparency can unlock growth

Explore the EY Global Insurance Industry Outlook. Learn more.

29 Nov 2023 Isabelle Santenac + 3

Why insurers must reimagine planning and performance management

Insurers can transform planning and performance management to deliver forward-looking insights.

24 Mar 2022 Chad Runchey + 1

Nine customer types defining the next wave of insurance

Shifting consumer needs are an invitation for insurers to innovate in pursuit of growth and to stay ahead of new competitive threats. Read more.

20 Sept 2022 Chris Raimondo

How a new digital engagement model attracts and educates customers

A new end-to-end digital customer engagement model provides insurers with the opportunity to target millions of new customers.

11 Feb 2019


    The 2025 Global Insurance Outlook

    The EY 2025 Global Insurance Outlook delves into the future of the insurance industry and trends. Take a deep dive and discover some valuable insights into the evolving landscape of the insurance industry.

    Smiling young Asian woman taking photos of illuminated and colourful traditional Chinese lanterns with smartphone hanging on city street at night. Traditional Chinese culture, festival and celebration event theme

    Explore our case studies

    How Allianz boosts customer experience while reducing costs

    Allianz places a strong emphasis on digital customer contact. Together with EY, the insurer developed a strategy for greater unity and ease of use for the customer.

    21 Feb 2025 Patrick Ruijs + 1

    How a Nordic insurance company automated claims processing

    A Nordic insurer increased its operational efficiency and improved customer experience using automation. Learn more in this case study.

    22 Jan 2024 Fredrik Andren + 1

    Driving customer engagement for a direct-to-consumer insurance company

    EY Yello helps a single-platform insurance business to create the right social media strategy and brand image across markets. Learn more in this case study.

    28 Feb 2023 Fabio Dotti

    How an insurance business digitally transformed in under a year

    An MGA achieved an end-to-end digital transformation in just 10 months by implementing an innovative modular technology platform. Read our case study.

    27 Apr 2023 Isabelle Santenac

    How competitors can co-create the future of insurance

    Five insurance companies work with EY to join forces and co-create new business models to be future-proof in a rapidly changing market. Learn more.

    19 Feb 2021 Christian Mylius

    Redefining the insurance industry through digital transformation

    We help build a digital NewCo based on simplicity, transparency and trust.

    01 Jun 2020 EY Global

    How a new digital engagement model attracts and educates customers

    A new end-to-end digital customer engagement model provides insurers with the opportunity to target millions of new customers.

    11 Feb 2019

    How we orchestrated the digital transformation of a Fortune 500 insurer

    Prioritizing, re-engineering and automating claims processes helped digitally drive operational improvement and cost benefits.

    11 Feb 2019 EY Global

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