Transformation and growth

Banking and capital markets

Transforming banks through people, technology and innovation.

Explore our case studies

How a global FinTech captured growth in the SME segment

A global Fintech captured growth in an opportunistic SME segment with a differentiated, holistic strategy. Learn more in this case study.

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How privacy and consent built customer trust for a financial institution

EY Nexus for Banking helped a financial institution with a privacy initiative that uses transparency to build trust and brand loyalty. Read the case study.

Using AI to improve a bank’s agent effectiveness

Leveraging the power of AI and machine learning, one bank mined sales agents’ calls for performance-boosting insights. Learn more in this case study.

See more, spend less: How to make the most out of your legal function

EY teams helped a global bank embrace innovation to develop a legal operations platform to speed up their process and cost optimization. Learn more.

    Explore our latest thinking

    Four enablers for harnessing the power of PayTech

    Payments providers need to consider customer experience design, risk, technology, and data and analytics to achieve smart growth. Read our latest article.

    How banking on Gen Z talent will make or break the future of banking

    To attract talent with tomorrow’s skills, banks will need to win over a Gen Z workforce. Learn more.

      Regional perspectives

      Why European banks must obsess over customer experience to compete

      Discover how customer centricity in banking helps identify customer challenges to derive solutions and improve customer experience in banking operations.


        Discover EY Nexus for Banking and Capital Markets

        A transformative solution that helps banks design, build, launch and enhance propositions at the speed of their customers’ ever-shifting expectations. A mature solution with proven capabilities.

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