Banks must transform their businesses to be more sustainable, resilient and customer-centric. Success is not only about returns, but the long-term value they create for wider society.

Nigel Moden

EY Global Banking and Capital Markets Leader; EY EMEIA Banking and Capital Markets Lead

Passionate believer in the banking industry as a force for good. Leading advocate for the talent agenda in EY. Builder of diverse teams. Avid cricketer.

Nigel is the EY Global and EMEIA Banking and Capital Markets Leader for Financial Services. Representing the banking sector, he sits on the EY Global Financial Services Markets Executive and is a member of the EY EMEIA Financial Services Leadership team. He is responsible for helping manage the portfolio of Banking and Capital Market accounts globally, so that EY teams are bringing insights, and investing in new ideas and innovative approaches, that help clients succeed in a challenging marketplace.

A former banker, Nigel has over 25 years’ experience in professional services, leading multidisciplinary international teams, building senior client relationships and overseeing large-scale regulatory change, business transformation and performance improvement programs. He is also the longstanding EY Global Client Service Partner for one of the largest banking and financial services institutions in the world.

Nigel holds a BA in Modern and Medieval Languages from the University of Cambridge.

How Nigel is building a better working world

Nigel is a firm believer in the Banking industry as a force for good and is committed to helping the industry become more resilient, customer-focused, and efficient.

An avid cricketer, Nigel has played county cricket. He is a trustee for a charity, which leverages the great game to promote health education and social change.

Nigel's latest thinking

Five ways banking CROs are increasing agility

The EY/IIF bank risk management survey highlights the need for increased agility against diversifying risks. Find out more.

18 Feb 2025 Nigel Moden +2

Why today’s banking CRO must be master of many trades

The EY/IIF global risk management survey results surface new challenges faced by today’s CRO as their strategic and tactical remit expands. Read more.

06 Feb 2024 Nigel Moden +2

Five priorities for harnessing the power of GenAI in banking

For banks with the right strategy, talent and technology, GenAI can transform operations and help reimagine future business models. Learn more.

28 Nov 2023 Nigel Moden +1

Four enablers for harnessing the power of PayTech

Payments providers need to consider customer experience design, risk, technology, and data and analytics to achieve smart growth. Read our latest article.

28 Sept 2023 Nigel Moden +1

Unleash the people potential in banking transformation

Banks need to adopt a fail-fast culture, actively engage employees and diversify employee backgrounds and skillsets. Learn more.

17 Mar 2023 Jan Bellens +2

Customer centricity in banking transformation

An alarmingly high number of transformations are unsuccessful. Could a laser focus on customer centricity be the key to success? Learn more.

28 Feb 2023 Jan Bellens +1

How bank CROs are responding to volatility and shifting risk profiles

The EY/IIF global bank risk management survey shows that banks must manage multiple interconnected risks and the impacts of external events.

10 Jan 2023 Nigel Moden +2

If transformation needs to be bold, do banks have the right tools for success?

EY discussions with banking transformation leaders across the globe uncover six recommendations for overhauling organizational change. Learn more.

10 Jan 2023 Jan Bellens +4

How political and economic volatility is impacting net-zero commitments

Current shocks are making it harder for European banks to meet their climate commitments. New thinking is key to staying on course for net zero. Read more.

02 Dec 2022 Nigel Moden +1

How can harnessing the power of ecosystems make finance effortless?

Financial services companies can build ecosystems to create value for all stakeholders – but must transform their operations to deliver.

16 Jun 2022 EY Global

Key trends accelerating Asia Pacific banking growth in 2022

EY leaders discuss the latest trends in consumer banking, and the role of technology and digitization in creating new opportunities. Learn more.

15 Jun 2022 23m 20s

How banks can adjust to a landscape altered by the war in Ukraine

When global events move quickly and plans change, it is important to focus on the long-term implications for your business.

24 May 2022 Jan Bellens +4

How financial services can mobilize capital to deliver net zero

Learn how financial services firms can mobilize the capital flows needed to deliver net zero.

01 Dec 2021 James Maher

How sustainable finance can help decarbonize the real economy

To fund sector-specific net zero transition pathways, financial institutions need to deepen their knowledge of the businesses they finance. Read more here.

30 Nov 2021 Gill Lofts +1

How can banks transform for a new generation of customers?

EY’s consumer banking survey reveals how banks need to transform to meet rising customer expectations. Find out more.

07 Oct 2021 Nigel Moden +2

Why human-centered thinking proved transformative for a global bank

EY’s human-centered approach helped improve customer experience while ensuring multi-market regulatory compliance.

05 May 2021 Peter Neufeld +1

Five questions about banking in today’s digital age, answered

EY’s banking leaders discuss how banks can best use their data to make financial products more engaging, to better serve their customers.

11 Mar 2021 Kathleen Calabro +1

How a social media firm created South Korea’s fastest-growing bank

In building Korea’s first mobile-only bank, kakaobank questioned the purpose of a banking business and created a people-first proposition.

24 Feb 2021 Nigel Moden

Why financial well-being should be integral to banks’ customer strategy

With FinTechs offering customers greater opportunity to manage their financial health, traditional banks should follow suit.

02 Nov 2020 Nigel Moden

Why real-time customer journey curation is the future of banking

EY Nexus for Banking platform was key to transforming one traditional bank into a future-ready, digital bank of tomorrow.

26 Aug 2020 Nigel Moden +4
    Contact Nigel