EY–UiPath Alliance

EY helps drive transformation, leveraging the UiPath platform to improve customer and employee engagement. Together we improve the customer experience while increasing employee access to the right information to serve customers in a seamless manner.

Transforming customer and employee engagement examples include:

• Contact Center: Automation reduces average hold time for customer calls, improving customer service while taking out cost
• Self-service: Chatbots empower customers while reducing call volume to improve customer experience 
• Predictive maintenance: AI predicts which customers will have an issue tomorrow - after identifying an issue, automation fixes the problem before it happens
• Field service dispatch management: Automation saves time for service truck roll by reducing the number of apps field technicians need to open and improving communications with customers

EY teams and UiPath work together to improve the delivery of services to constituents, eliminating the reliance on paper, and focus on reducing manual work. Several real-world examples include:

• Health and human services: Automation of COVID-19 solution management, including contact tracing and vacaccine administration,  while expanding automation to other service areas  
• AI: Leverage AI and document understanding to process over 6,000 forms daily at one agency
• Self-service: Supporting automated vaccine finder services for state agencies, making it easier for citizens to book appointments