Digital Government

Using data and technology to help deliver efficient public services that meet citizens’ expectations is a priority for governments everywhere. Our teams advise public sector clients on a range of digital projects from small improvements to large-scale transformations.

What EY can do for you

Digital transformation in government and public services has become an imperative in the digital age. Citizens’ experiences of digital in other parts of their lives are driving greater expectations of online access to public services and personalisation. The recent COVID-19 crisis has offered governments the opportunity to accelerate their delivery of digital services while facing increasing demand for inclusive digitalisation of public services.

EY has dedicated teams around the world to help governments achieve their digital and innovation ambitions - from small projects to large scale digital transformation. Our teams can:

  • Help governments understand the digital needs of citizens and develop citizen-centric, digital and inclusive strategies (i.e. life events and journeys of people and businesses) rather than structure of government

  •  Support governments to promote interoperability, in both G2G and G2B, to enable a collaboration of services across governments and businesses creating enhanced user experience, as integration provides a seamless ‘tell us once’, simplified experience

  • Apply digital technologies (including RPA, AI, Data & Analytics, Blockchain) to help drive a more effective and personalised public service to citizens

  • Assist in identifying market trends and disruptors, enabling digital transformation within organisation that focuses on navigating through the digital-shifting environments

  • Apply advanced analytics and behavioural incentives to simplify and improve services, resulting in personalized experience, and giving government a more holistic view of citizens

  • Help redesign the organisation (structure, roles, skills, culture, processes, technology and more) to make it fit for the digital age

  • Develop tools and solutions like the Citizen Intelligence Solution and Public Finance Blockchain to help governments increase the return on investment of public spending

Our latest thinking

How universities can keep people at the center of digital transformation

For higher education to transform successfully, leaders need new approaches to keep people engaged and supported during the journey. Learn more.

05 Mar 2024 Catherine Friday

How to build a Digital Identity that supports our vulnerable citizens

Australia’s digital identity initiative is an opportunity to shape a more inclusive Australia – but how we design and deploy it is critical.

14 June 2023 Catherine Friday

How governments can foster a digital-first culture in their workforce

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11 Oct 2022 Arnauld Bertrand + 2

How will you respond to clinicians sounding the alarm on unsustainable care delivery models?

The EY Global Voices in Health Care Study finds health systems must embrace sustainable care delivery models to address workforce challenges. Learn more.

16 Oct 2023 Jenny Parker + 1

Oxford Major Projects Leadership Academy Asia-Pacific

The outlook for public infrastructure major projects in Asia Pacific proposes continued investment, both in emerging and developed countries. For this investment to yield public value in line with investment planning, the Asia Pacific region will be forced to rely on a very high level of major project leadership capability.

26 Mar 2024 Paul Meijer

How to reimagine a trusted framework for AI in the public sector

AI and ADM-enabled digital services can deliver better outcomes for people and the public sector – but only if government can close the trust gap.

07 Nov 2022 Christina Larkin + 1

How CHROs can leverage mobility to evolve workforce strategy

Learn why CHROs should consider the evolution of workforce mobility as a necessary path to better outcomes.

21 June 2024 Gerard Osei-Bonsu + 1

Amid global competition for investment, what more can Europe do?

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19 June 2024 Julie Teigland + 2

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13 June 2024 Andrew Lowe + 1

How allies empower Women in Tech

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04 June 2024 Amanda Gethin

How Mobility functions can evolve and thrive with a workforce in flux

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19 Apr 2024 Gerard Osei-Bonsu + 1

How can the moments that threaten your transformation define its success?

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22 Jan 2024 Kim Billeter + 2

The Unstoppables: Success stories of the world’s most inspiring entrepreneurs

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09 Apr 2024 Stasia Mitchell

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09 Feb 2024 Tom Loozen + 1

How can AI unlock value for industrials?

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12 Jan 2024 Alison Clark + 2

How life sciences can make the right deals in a time of change

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08 Jan 2024 Subin Baral

Why you need to embrace superfluidity and rethink your operating models

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15 Dec 2023 Gil Forer + 1

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13 Dec 2023 Anthony Jones + 3

How women founders in tech are forging their unique path to success

In a recent EY Women in Technology webcast, women entrepreneurs shared their experiences around founding and scaling tech companies. Learn more.

12 Dec 2023 Amanda Gethin

Top 10 Opportunities for Technology Companies in 2024

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07 Dec 2023 Ken Englund + 4

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29 Nov 2023 Malia Forner + 1

How Australian FS leaders are picking up the pace with generative AI

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22 Nov 2023 Lukas Bower

How insurers can prepare to win in a high-volatility market

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16 Nov 2023 Phil Vermeulen + 2

Half of Australian organizations are underprepared for cyber attacks

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13 Nov 2023 Richard Bergman

If there’s no silver bullet, can green tech hit the target?

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18 Oct 2023 George Atalla + 1

2023 EY Global Third-Party Risk Management Survey

The 2023 EY Global Third-Party Risk Management Survey highlights a growing demand for data-driven third-party risk assessment. Read more.

09 Oct 2023 Michael Giarrusso + 2

How cyber security can keep pace with the energy transition

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09 Oct 2023 Richard Bergman + 2

Is your greatest risk the complexity of your cyber strategy?

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01 Oct 2023 Richard Watson + 1

Are you reframing the future of asset management or is it reframing you?

AI can help unlock the transformational change that asset managers need to remain relevant in a radically different future. Learn more.

23 Sept 2023 Gurdeep Batra + 3

Three tailwinds for robotics adoption in 2024 and beyond

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15 Sept 2023

Is the digital home immune to the cost-of-living crisis?

Despite financial pressures, few households are economizing on digital home services. Read more.

14 Sept 2023 Adrian Baschnonga + 1

Will the future of talent be shaped by the flow of an untethered workforce?

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11 Oct 2024 Roselyn Feinsod + 2

How can the vantage of space give you strategic advantage on Earth?

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19 July 2023 EY Space Tech Lab

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06 July 2023 Chee Kong Wong

Why it’s time for a digital, direct-to-consumer health care revolution

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20 June 2023 Warren Tomlin + 2

How can digital government connect citizens without leaving the disconnected behind?

New data sheds light on citizens’ relationships with technology and the implications for digital government.

19 June 2023 Arnauld Bertrand + 1

Meet the Capable Achievers

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19 June 2023 Arnauld Bertrand + 1

The Space Tech opportunity - why organisations should get on board to solve Earthly business problems

Dr. Brian Killough has joined EY from NASA to bring his domain expertise – and passion for Open Science – to unleash the power of Space Tech to help solve business problems on Earth.

How can digital government connect citizens without leaving the disconnected behind?

New data sheds light on citizens’ relationships with technology and the implications for digital government.

19 June 2023 Arnauld Bertrand + 1

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16 June 2023 Tonny Dekker + 1

Why enabling AI’s full value requires top-down thinking

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24 May 2023 Dan Diasio

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17 May 2023 EY Oceania

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15 May 2023

How will measuring wellbeing outcomes foster a more equitable and sustainable future?

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12 May 2023 Bridget Browne

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28 Apr 2023 Amanda Gethin

The Metaverse revolution: how banks can tap into a $860 billion market

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26 Apr 2023 Ayman Awada

Do you need a new digital path to reach the new digital customer?

Customers are changing faster than enterprises can track them. Organizations need to become more data-centric to catch up. Learn more.

25 Apr 2023 Jim Little + 2

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18 Apr 2023 Ross Lacey + 4

Why organizations should prepare for quantum computing cybersecurity now

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14 Apr 2023

For CIOs, it’s about the people, not the technology

As the orchestrator of ecosystems, CIOs can connect people and technology to help transformations succeed. Learn More.

14 Apr 2023 Andrew Lowe

How innovation can unlock the power of data to deliver value-based care

Organizations have the tools to deliver a better personalized health experience, but the ecosystem needs to collaborate to build this future. Learn more.

20 Mar 2023 Pamela Spence

Four focal points for commercial insurance and reinsurance leaders

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16 Mar 2023 Simon Burtwell

Is your digital strategy fit for the manufacturing future?

Digital trends are propelling discrete manufacturers to reimagine their digital strategy for today and the future. Learn more.

06 Mar 2023 Magnus Ellström + 2

Who should pay for the cost of scams in Australia?

We need a fair compensation and protection model that efficiently defends Australians against scammers.

27 Jan 2023 Nick Davison + 1
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