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How your tools of engagement can keep up with your customers
In this webcast, the EY team and Microsoft discuss how innovative technology can help create a unified customer experience.
The EY team and Microsoft discuss how you can maximize the use of innovative technology to create unified experiences in a world where increasing customer expectations, evolving technologies and shareholder push to create loyalty collide.
Topics to be discussed include:
- How rising customer expectations are challenging businesses
- Why employee experience matters
- Emerging technologies to create seamless experiences, including use cases of new AI capabilities
- How to meet immediate needs with the future in mind
Presenters:
- Barbara Porter, EY Americas Customer Service Leader; Managing Director, Business Consulting, Ernst & Young LLP
- Edgar Wilson II, Dynamics 365 Customer Service Principal Program Manager, Microsoft Corporation
- Jonathan Kazemaini, Executive Director Microsoft Service Group, Customer Experience Enterprise Applications, Ernst & Young LLP
- Amanda Easton, Associate Director, EY Microsoft Alliance Global Business Applications Go-to-market, Ernst & Young LLP