Intelligent automation in financial services

Intelligent automation has huge potential to transform how financial services organizations operate internally and enhance customer interactions.

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Financial services companies have been embracing automation for some time. Artificial intelligence (AI) is now attracting huge interest as businesses explore the potential to unlock value via improved revenue, customer service, efficiency and risk management.

However, AI is one part of the future. We believe financial services companies can thrive through “intelligent automation” – combining the strengths of Robotic Process Automation (RPA), AI and human intelligence. This means the intelligent use of multiple automation approaches and tools, from integrating basic robots to full digitization of processes and systems.

As one of the world’s biggest users of RPA and related digital enablers, EY has unparalleled intelligent automation delivery experience to help transform operations while optimizing the performance and potential of people.

Our latest thinking

How RPA can improve efficiency and employee engagement

We implemented a RPA solution for a financial technology client in China to file VAT returns and free up staff for higher-value work.

    How EY can Help

    The team

    Debraj Dutta

    EY UK Intelligent Automation Leader, Financial Services
    Leader in intelligent automation. Advising clients on how to drive cost efficiencies and improvements in service quality through automation.
    London, GBR

    Bart Dumon

    EY Financial Services Belgium Technology and Innovation Leader, Ernst & Young Special Business Services CVBA
    Innovative leader. Passionate about technology and innovation. Focused on client needs and building high performing teams.
    Diegem, BEL

    Anela Koldzic

    Partner, EY Financial Services Transformation, Finance and Operations Lead, Intelligent Automation Lead, Ernst & Young AG
    Applying the latest digital technology in business transformation. Achieving a higher level of sustainability in the financial services industry.
    Zurich, CHE

    Gunther Tillmann

    EY Germany Head of Banking and Capital Markets
    Strategic advisor. Helps clients with alignment of strategy and transformation of business models.
    Eschborn/Frankfurt (Main), DEU
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