The CFO Imperative: How can bold CFOs reframe their role to optimize performance?

CFOs are regularly prioritizing the development of digitized finance functions to drive sustainable, long-term growth. This emphasizes the importance of data analytics in helping to shape the future of finance as a strategic business partner. The finance function should be able to efficiently process, analyze and visualize large volumes of data from various sources at high speed. To achieve that goal, CFOs should develop an ambitious data analytics strategy aligned with their future vision. However, they should strike a balance between risk and granting their finance teams the freedom to innovate and experiment with data analytics.

Talent is ranked as the least important of the finance transformation priorities. However, CFOs should consider prioritize talent, in terms of their people and culture, alongside digital and data initiatives to help deliver a successful transformation. Deirdre Ryan, EY Global Finance Transformation Leader says, “CFOs should pick their best people to lead transformation. Unfortunately, this doesn’t always happen because finance leaders can struggle with the fact that the people who should be driving transformation are the great people they don’t want to lose from their day jobs.”

More than three-quarters (77%) of CFOs surveyed in a recent research collaboration between the EY organization and the University of Oxford’s Saïd Business School say they experienced at least one underperforming transformation in the last five years.2 Yet many CFOs can overlook the importance of team buy-in to successful transformations, and many fail to provide sufficient support to address the psychological and emotional pressures caused by a transformation program.

The research also indicates that successful transformation leaders are more effective at managing workforce stress and pressure. By prioritizing six key levers that place humans at the center of the transformation, they can more than double the likelihood of success from 28% to 73%. Recognizing and addressing the human aspect of transformation can therefore be important for CFOs aiming to drive successful and impactful organizational change.

Only 16% of finance leaders surveyed describe their finance function as best-in-class today. Despite there being significant room to improve, only 14% of CFOs are making bold, holistic changes to transform the function for the future. Those 14% of CFOs are 1.4x more likely to believe they have an above-average or best-in-class finance function today and 1.7x more likely to believe they will be best-in-class after their transformation, compared to those pursuing more incremental change.

To balance risk aversion with an ambitious vision for finance, CFOs should define clear roles and responsibilities, and governance structures. This can help foster a culture of safe experimentation and create a “fail fast” mindset to capture and realize opportunities that a “no surprises” mindset may miss. Defining “failing fast” will be important so that teams understand the leeway for agility while also meeting macro performance targets.

The cohort of CFOs and senior finance leaders who are driving bolder change are more focused on specific priorities, indicating a potential roadmap for finance transformation: 

• Culture: Forty-nine percent (49%) of respondents from the bold cohort are prioritizing changing the culture of their finance team, compared to 32% of other respondents.
• Technology and analytics: The cohort of bold CFOs places a greater emphasis on technology change as a finance transformation priority, with 44% of respondents from the bold cohort prioritizing it compared with 36% of other respondents. They also prioritize advanced analytics, with 36% of respondents focusing on it, as opposed to 26% of other respondents.
• Leadership and the next-generation: The cohort of bold CFOs shows a greater focus on developing leadership skills and nurturing the next-generation of finance leaders, with 30% of respondents prioritizing this aspect, compared to 22% of other respondents. Additionally, the bold cohort is making notable progress in key areas such as identifying high-potential talent and implementing succession plans.

The research indicates that 84% of respondents recognize the CFO role as highly challenging, but also state that there has never been a more exciting time to be a CFO – up from 76% of respondents in the 2020 EY DNA of the CFO Survey (pdf). As the scope of their role has expanded, many finance leaders now view the CFO role as a stepping-stone to the CEO position, as it can provide the strategic grounding and valuable experiences required to prepare for the rigors of the CEO role. This trend underscores the significance of the CFO position in career ambitions and emphasizes the importance of preparing finance leaders for future leadership opportunities.

This aspiration of many CFOs for the CEO role raises some key considerations:

New skill sets and leadership capabilities

CFOs identified the two primary challenges in achieving their priorities as “finding time to build knowledge and expertise through exposure to external expertise and access to thought leadership” (37% of respondents), and “managing a wide range of operational responsibilities, including IT and HR” (34% of respondents).

These challenges could be interconnected. As CFOs expand their operational responsibilities, they should acquire knowledge beyond finance such as HR and marketing skills. However, time constraints can often hinder their ability to invest in building this knowledge.

The evolving expectations for CFOs include expanding their knowledge in new domains, with two-thirds of finance leaders recognizing the willingness of companies to appoint CFOs with limited finance experience. This highlights a shift toward valuing strategic and inspirational leadership over solely domain expertise, signaling a disconnect from the traditional perception of the CFO role.

The research also highlights the importance of emotional intelligence for future CFOs. According to the findings, the top skill or attribute expected of successful CFOs in the next five years is “highly developed emotional intelligence and experience in ‘people issues’ like diversity and well-being.” While assessing potential talents within their teams, CFOs should prioritize individuals who demonstrate emotional intelligence and effective interpersonal skills, particularly when they are embarking on finance transformation.

The importance of emotional intelligence is reinforced by the recent research collaboration between the EY organization and the University of Oxford’s Saïd Business School, which found that many CFOs fail to provide sufficient support to address the psychological and emotional pressures caused by a transformation program.

Building the next-generation CFO

Incumbent CFOs should prioritize the development of the next generation of leaders. The research highlights that CFOs who drive bold transformation are prioritizing leadership development as an integral part of their finance function strategy.

The focus on people development and the future of the finance function is evident among those pursuing a bolder agenda. However, mentoring aspiring senior finance leaders is an area that should be addressed. Among non-CFO respondents, only 48% feel their CFO invests enough time in mentoring. CFOs should consider developing a purpose driven mentoring program that outlines the benefits of the program, builds trusted relationships with mentees, and be prepared to share honest feedback and constructively challenge them.