Transforming sales and service

In Alliances

Customer expectations are higher than ever. Discover a comprehensive approach to client relationships and meet those expectations with proactive, seamless experiences from sales through service. Powered by Microsoft Dynamics 365.

The team

Photographic portrait of Amanda Easton
Amanda Easton
Associate Director, EY Microsoft Alliance Global Business Applications Go-to-market, Ernst & Young LLP
Jim Little
EY Global Microsoft Alliance Lead and EY Americas Technology Strategy Lead
EY brings right mix of technology, people and processes, to transform how clients engage with their customers.

Jeremy Hallett

Global Markets Enablement Leader, Ernst & Young, LLP

Meet the expectations challenge

Customer and employee expectations are higher than ever. Emerging technologies can help connect people, where and how they want, in a safe and fast way. Organizations that are struggling to balance customer expectations with revenue and cost reduction requirements are asking:

  • AI-powered assistance: How can AI help?
  • Personalized responses and meeting preparation: How can we reduce mundane tasks and make selling easier?
  • Unified customer profiles: Can our digital contact center integrate with existing systems to maximize current investments?
  • Data-driven suggestions and real-time insights: How can our agents be empowered with the tools and information they need so they can do more for the customer and still be efficient?
  • Balanced mix of people, process and technology: How do we manage necessary disruption that will come with business transformation investments?

Transforming the approach to sales and service is crucial to stay relevant in this current climate of economic, social and technological change. EY and Microsoft work with you to surface the right data for stellar customer experiences, critical business insights and operational agility.

Customer Experience Accelerator

Supported by Microsoft Digital Contact Center, the EY Customer Experience Accelerator infuses EY industry-leading practices and templates into processes, smart assistants, a data model and more.

  • Unify all interactions, digital and personal
  • Access AI-infused assistance and suggestions
  • Integrate with existing systems
Offer details (PDF)
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EY teams unite globally with Dynamics 365 Sales

The solution provides EY teams with the latest customer relationship management (CRM) tools and AI capabilities to drive sales excellence and business transformation for internal operations and our EY clients.

Download case study
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The Digital Imperative in Customer Services

How technology is transforming customer and employee experience to drive business growth.

Download E-Book
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The EY Customer Experience Accelerator Personalization Engine

Learn how you can lower costs while improving customer experience across all channels; delivered as-a-service.

Learn more
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Since the dawn of the contact center, there's never been a technology revolution like this before.

Jonathan Kazemaini
Executive Director, Microsoft Business Applications for Customer Experiences, EY US

Ernst & Young reinvents sales globally with Microsoft Dynamics 365

The EY organization is now even better positioned to help complex organizations find their own path to differentiate with Dynamics 365 and AI.

Read more (via Microsoft)

Help your agents resolve customer issues faster, automate routine tasks, and boost productivity

Take Customer Service to new heights with cross-geo support for Copilot.

Read more (via Microsoft)

The team

Amanda Easton

Associate Director, EY Microsoft Alliance Global Business Applications Go-to-market, Ernst & Young LLP
Global traveler. Technology evangelist. Problem solver. People connector.
Irvine, USA

Jim Little

EY Global Microsoft Alliance Lead and EY Americas Technology Strategy Lead
Technology enthusiast. Former CIO. Passionate about helping companies re-imagine their business, value propositions, customer and employee experiences using technology.
Seattle, USA
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EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients.