Meet the expectations challenge
Customer and employee expectations are higher than ever. Emerging technologies can help connect people, where and how they want, in a safe and fast way. Organizations that are struggling to balance customer expectations with revenue and cost reduction requirements are asking:
- AI-powered assistance: How can AI help?
- Personalized responses and meeting preparation: How can we reduce mundane tasks and make selling easier?
- Unified customer profiles: Can our digital contact center integrate with existing systems to maximize current investments?
- Data-driven suggestions and real-time insights: How can our agents be empowered with the tools and information they need so they can do more for the customer and still be efficient?
- Balanced mix of people, process and technology: How do we manage necessary disruption that will come with business transformation investments?
Transforming the approach to sales and service is crucial to stay relevant in this current climate of economic, social and technological change. EY and Microsoft work with you to surface the right data for stellar customer experiences, critical business insights and operational agility.