Transforming the insurer's traditional work environment required a robust, AI-powered solution. Manual handling of claim reimbursements involved laborious tasks like opening individual images and PDF scans, analyzing files, and uploading relevant documents to their systems. EY teams stepped in with EY Fabric Document Intelligence, an AI-powered product, to streamline this process.
Developed by EY wavespace™ Madrid and now integrated into EY Fabric, EY Fabric Document Intelligence is a technology that converts semi-structured and unstructured documents into actionable structured data. Built on machine learning and the Python programming language, the tool is hosted on an EY-secured cloud environment. It was scaled and customized to meet the insurer's specific requirements during the project.
The process was simple yet transformative. Agents uploaded the scanned copies to EY Fabric Document Intelligence, which began image cleansing by detecting relevant data. This involved removing image backgrounds, correcting document rotation and reducing noise to enhance the quality of scanned files. The product then performed preprocessing, document analysis and layout analysis. Using optical character recognition (OCR) and natural language processing (NLP), unstructured data was converted and classified. Finally, the structured data was transferred to the insurer's core claims system.
The product processes more documents over time, the system improves and has the potential to provide continuing value and insights for the insurer. Our team provided a solution that did more than just digitize and organize unstructured data. It combined EY business insights and industry knowledge within a strategic technology ecosystem to help modernize the insurer's operations. EY professionals offered comprehensive services, including solution design, system integration, data science, project management and cloud computing knowledge, with a human-centric approach.
Teams from Sweden, Denmark, Spain, the US and the UK collaborated to integrate EY Fabric Document Intelligence with the insurer's legacy system. They helped the insurer understand that AI, when guided by human insight, serves as a powerful enabler to expedite work.