Connected Citizens

Data and technology have transformed the lives of citizens. What are the implications for governments and the public services they provide?

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How can digital government connect citizens without leaving the disconnected behind?

Arnauld Bertrand

19 Jun 2023

How are citizens experiencing our connected world? What do they need and expect from government? How can governments serve them all?

To answer these questions and more, EY has asked citizens from 12 countries about their lives, their use of technology and public services, and their hopes for the future.

For our latest Connected Citizens insights, please read our article on Forbes.

How EY can help

Digital Government

Using data and technology to help deliver efficient public services that meet citizens’ expectations is a priority for governments everywhere. Our teams advise public sector clients on a range of digital projects from small improvements to large-scale transformations.

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Government & Public Sector services

Our Government & Public Sector community brings together more than 20,000 EY people from over 100 countries. All of us share a passion to help governments work better for their people.

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Virtual Agent Services

EY’s Virtual Agent Services enable organizations to converse with customers, citizens and employees through multiple channels at scale. Virtual Agents eliminate wait times and operate 24/7. They provide answers from vast knowledge bases, transact, and learn to serve users better.

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On the agenda (4)

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Digital and innovation in Government

Featured: How can government workers and technology align to serve future citizens?
Discover

Data and decision intelligence

Featured: The CIO Imperative: Is your technology moving fast enough to realize your ambitions?
Discover

Cybersecurity

Featured: Is your greatest risk the complexity of your cyber strategy?
Discover

Trusted Intelligence

Featured: Are you moving at the speed of trust?
Discover

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