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Customer Tax Operations and Reporting Services (CTORS)
The EY Customer Tax Operations and Reporting Services (CTORS) help your organization to meet its customer-related regulatory tax reporting obligations. Our scalable customer tax operation services are supported by EY tax professionals across the globe and underpinned by leading technology.
The team
Danielle Clark
EY Global Customer Tax Operations and Reporting Service Leader; EY Americas International Tax Wealth & Asset Management Leader; Principal, Tax, Ernst & Young LLP
James Guthrie
EY EMEIA Financial Services Tax Partner
Paul Ho
Partner, Financial Services Tax, Ernst & Young Tax Services Limited
Your business challenge
If your business makes payments to customers or other intermediaries, it is likely you face a growing regulatory requirement to report data relating to those customers and payments to tax authorities, and in some cases to withhold a tax element. These regulations impact a wide range of businesses, including financial institutions, digital platforms and payment service providers, and in latest developments, impacted payments can include those made in crypto currencies and e-money.
With both financial penalties and reputational risks for noncompliance, businesses with a customer reporting obligation need:
- Rigorous yet sensitive data gathering
- Robust processing and reporting
- The agility to adapt to ongoing regulatory changes
Explore CTORS
Our services evolve with the regulatory environment, and include support with:
- Foreign Account Tax Compliance Act (FATCA)
- Common Reporting Standard (CRS)
- DAC7 and DAC8 in the EU
- W-8, W-9, 1099, 1042-S in the US
- Central Electronic System of Payments (CESOP) in the EU
- Crypto Asset Reporting Framework (CARF)
Whether you’re looking for the reassurance of a quick “health check” or a full managed service, CTORS offerings are scalable and accommodate a range of budgets:
Why EY
Global reach
EY CTORS teams have over 400 subject matter professionals across the globe, offering their knowledge and support wherever you operate.
Scalable technology
Our technology platforms are designed for growth. For instance, when a client's digital platform’s users expanded from 2,000 to 200,000, our electronic Tax Form Validator (eTFV) seamlessly scaled to meet the demand.
Experienced since 2009
For over 15 years, EY CTORS professionals have been assisting multinational corporations in meeting their customer-related reporting and operational tax obligations.
Data security
Our leading-class, cloud-based technologies give the highest priority to data security to protect your information.
Tax technical experience
EY CTORS teams are not just tax professionals; many are also former tax authority employees, offering a deep understanding of evolving regulations.
The team
Our latest thinking
Three steps to future-proofed customer tax withholding and reporting
Re-engineering data flows is key to holistic and efficient customer tax withholding and reporting, as demand for transparency mounts.
Why customer experience and tax reporting need a joined-up approach
Tax authorities demand more detailed customer tax reporting – here are four ways organizations can balance it.
How businesses are responding to the wider customer tax reporting net
Organizations need to transform their people, processes and technology to meet fast-changing obligations and mitigate risk.