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Episode 9 of EY's FS Risk podcast series talks about Know Your Customer (KYC) programs – a crucial part of any institution’s response to financial crime. Moderated by Doug Nixon (Partner, Financial Services), he is joined by Scott Mandell (Partner, Financial Services) and Nick Davison (Partner, Financial Services) to explore how regulators’ expectations are changing and what the future of digital KYC will look like – both for the institutions operating these programs and the customers on the receiving end.