EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients.
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In today’s world of empowered customers, competitive advantage comes through building trust.
Everywhere you look, technology is transforming customer experiences and expectations, and it’s happening faster all the time. In this fast-paced environment, you need to put customer trust at the center of the entire organization, enabling you to create customer relationships that lead to unwavering loyalty and sustainable profits.
EY helps companies transition to customer-centric business models and become trusted organizations to their customers. Our diverse teams of insights, experience, marketing, sales and service specialists, combined with our global connectivity and understanding of your industry issues, inspire us to ask better questions. We work with you to find innovative solutions that help create transparent and authentic customer experiences.
How EY can help
The EY Customer Experience solution can help your business integrate CX programs that help deliver sustainable long-term value. Discover more.
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Jenny YoungEY Regional Market Segment Leader, Consumer, Oceania
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EY’s Direct to Consumer for Consumer Products, can help your business meet the changing needs of consumers. Find out how.
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EY Product and Service Innovation teams can help your business identify, define and design products and services that deliver long-term value. Discover more.
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Our KYC solutions help firms achieve automated operating efficiencies and a high quality customer experience.
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EY Commercial excellence helps organizations unlock, create and sustain new organic value in a fast-changing world.
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Discover how EY's customer engagement services can help your business improve sales & service productivity as well as maximize return on marketing spend.
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Our latest thinking
How to use IoT and data to transform the economics of a sport
A consortium of professional cycling teams and EY professionals are working to change a monetization problem through real-time data and IOT.
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How Bayer is unearthing agronomy's future with GenAI
Read this case study to learn how Bayer Crop Science is using large language models to plant the seeds of the future.
16 Sept 2024
How Bayer is unearthing agronomy's future with GenAI
Read this case study to learn how Bayer Crop Science is using large language models to plant the seeds of the future.
16 Sept 2024
How your tools of engagement can keep up with your customers
In this webcast, presenters discuss how to create unified experiences for customers and employees. Learn more.
23 May 2024 | your local time
Case study: MACIF service center implementation
Learn how EY teams helped French insurer MACIF implement a service center to create a seamless customer experience across all channels.
16 June 2023
Quentin Baumié
How your tools of engagement can keep up with your customers
In this webcast, presenters discuss how to create unified experiences for customers and employees. Learn more.
04 May 2023 | your local time
How B2B drove customer engagement with a D2C platform
Discover how Merck Animal Health modernized its HomeAgain® e-commerce site to offer a robust online customers experience and drive growth and expansion..
17 Mar 2023
EY Global
How a Swiss dairy co-op launched a new D2C business
The Innovation and Experience Design practice at EY helped a Swiss cooperative identify a market niche and launch an entirely new business. Learn more.
28 Apr 2022
Mario Fäh
Insurance ecosystems: six steps to set and execute the right strategy
Early adopters of ecosystems in insurance demonstrate how to create near-term value and build a foundation for long-term success. Learn more.
16 Mar 2022
Chris Payne
Ecosystems in insurance: what winners do differently
Ecosystems have changed the competitive stakes for insurers, raising significant risks for laggards and compelling opportunities for leaders. Learn more.
18 Jan 2022
Chris Payne
Ecosystems: why they matter to insurers and the imperative for action
Ecosystems have changed the competitive stakes for insurers, raising significant risks for laggards and compelling opportunities for leaders. Learn more.
04 Nov 2021
Chris Payne
How can banks transform for a new generation of customers?
EY’s consumer banking survey reveals how banks need to transform to meet rising customer expectations. Find out more.
07 Oct 2021
Jan Bellens
How can insurance protect customers who need it most?
An EY survey of insurance consumers reveals how the pandemic shifted financial well-being and prompted interest in new insurance protections. Read the findings.
13 Sept 2021
How information becomes vital for small business survival
EY helps breathe life into Canadian businesses struggling during COVID-19.
23 July 2021
Warren Tomlin
Are your insurance solutions in tune with new consumer needs?
EY’s Global Insurance Consumer Survey reveals how insurers can support the needs of those impacted by the COVID-19 pandemic. Learn more.
16 Feb 2021
How can insurance protect the small businesses that need it most?
EY’s Global Insurance Small Business Owner Survey reveals how insurers can innovate to support the needs of those impacted by the COVID-19 pandemic.
16 Feb 2021
How insurers can adapt to meet French customers’ changing needs
As customer priorities evolve due to the pandemic, new opportunities are arising for French insurers.
16 Feb 2021
EY Global
How data is bringing transparency to the car customization process
EY helped one of the world’s leading luxury automotive companies overcome some of the industry’s most complex issues.
16 Dec 2020
Brian Moore
Why financial well-being should be integral to banks’ customer strategy
With FinTechs offering customers greater opportunity to manage their financial health, traditional banks should follow suit.
02 Nov 2020
Jan Bellens
How telehealth is helping address the challenges of COVID-19
Digital innovation is helping a leading US healthcare network cope with the challenges of social distancing.
21 May 2020
Rachel Hall
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