EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients.
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Consumer Products
Consumers are evolving faster than ever – what they buy, how they buy it, and who they buy it from are all in play.
Around the world, people are fundamentally rethinking what they value and how they use their time and money.
By giving consumers what they increasingly want and expect – from affordable products to more sustainable lifestyles – it’s an opportunity for consumer products companies to create a new relationship with them.
But it’s hard to get clarity around where consumers are heading or where growth will be from. And tough to know where to invest or exit, which alliances or ecosystems to pursue, or how to evolve operating models. We’ll work with you to create a new relationship with the new consumer by designing and implementing real-world strategies and actionable plans, making measurable differences at every step of your transformation journey.
Our latest thinking
Stay connected to the independent consumer
Consumer products companies and retailers must address the consumers’ new strategic choices on how and where they spend. Learn more.
22 Jul 2024
Kristina Rogers
Fashioning a sustainable future for an online clothing retailer
EY has helped fashion retailer ASOS to identify opportunities to unlock value, making it more resilient and better prepared for the future.. Learn more.
16 Nov 2023
Silvia Rindone
Sustainable flexible plastic packaging strategy
Brands must now choose sustainable packaging materials to keep goods fresh, but no solution comes without risk, investment or new partners. Learn more.
09 Nov 2023
Climate change is becoming a growing reality for people around the world, and disrupting ingrained consumption habits. Learn more.
09 Nov 2023
Kristina Rogers
How life insurers are transforming to deliver value for better living
Shifting customer expectations and a focus on value are reshaping the dynamic commercial insurance and reinsurance markets. Learn more.
17 Jul 2023
Highlights from World Retail Congress 2023
In this episode the panel discuss the highlights and takeaways from World Retail Congress 2023 in Barcelona. Learn more.
20 Jun 2023
15m 8s
How consumers rely on technology but don’t trust it
Our global research shows how digital is transforming the consumer and why relationships shaped by trust, respect and value are critical. Learn more.
16 May 2023
Kristina Rogers
Changing consumption will reshape business priorities
What’s driving the evolution of consumption? Find out more so you can identify growth opportunities and adapt your business.
13 Apr 2023
Kristina Rogers
As consumer expectations evolve, retailers are under pressure to deliver authentic, customer-centric value propositions. Find out more.
17 Feb 2023
Is data delivering an improved customer experience
In this episode, we discuss whether data really holds the key to capturing the voice of the customer, enhancing their shopping experience. Listen now.
16 Feb 2023
25m 4s
Wawa caters to retail customers with digital offerings
Wawa implements new technologies, keeping customers at the center of its offerings. Learn more in this case study.
30 Jan 2023
Faisal Alam
Transforming retail and consumer products podcast series
Successful retailers are responding fast in a world where the shopper experience and convenience define retail. Listen now.
16 Jan 2023
What experiences do london retailers have in store for shoppers
In this episode of the Transforming retail podcast, panelists share their experiences from store tours around different locations in London. Listen now.
17 Dec 2022
19m 25s
Innovate in a recession to emerge stronger
A recession is coming, and consumer and retail companies that can take it as an opportunity to innovate are likely to emerge stronger. Learn how.
07 Dec 2022
Jim Doucette
Redesign consumer ecosystems to scale sustainability
Companies operate in complex networks. Integrating the needs of consumers and policymakers creates more value for a sustainable future. Learn more.
22 Nov 2022
Kristina Rogers
Five types of consumer that you need to understand
The 11th wave of the global study explores the emerging priorities that will shape future consumption patterns. Learn more.
09 Nov 2022
Kristina Rogers
Meet customers in the metaverse to unlock lasting value
The metaverse is rewriting the rules of digital commerce. Brands must adapt their strategies to engage and thrive in this new landscape. Learn more.
20 Oct 2022
Brian Peterson
Why manufacturing equipment doesn’t need to be new to be smart
EY teams helped a global consumer products company accelerate its digital transformation journey using legacy technology. Learn more.
23 Sept 2022
Ragu Rajaram
Future Consumer Index: In crisis, but in control
Many consumers are responding to a world in crisis by using the values and behaviors they learned during the pandemic. Learn more.
29 Jun 2022
Kristina Rogers
How a frozen-foods powerhouse kept their cool on the way to being #1
A supply chain transformation helped a frozen-foods company keep up with demand throughout the pandemic and set the table for future growth. Learn more.
02 Jun 2022
Morgan Malone
Case studies
How GenAI is empowering talent at a PE-backed consumer brand
By using GenAI to remove routine tasks, a global consumer brand is harnessing the creativity of its employees and utilizing their time better.
09 May 2024
How a cosmetics giant’s transformation strategy is unlocking value
Shiseido, the largest Japanese beauty company, is reimagining its functions, processes and systems to create a global operating model. Learn more.
13 Sept 2023
Nobuko Kobayashi
How a frozen-foods powerhouse kept their cool on the way to being #1
A supply chain transformation helped a frozen-foods company keep up with demand throughout the pandemic and set the table for future growth. Learn more.
02 Jun 2022
Morgan Malone
How to launch a sustainable direct-to-consumer business in no time
The Innovation and Experience Design practice at EY helped a Swiss cooperative identify a market niche and launch an entirely new business. Learn more.
28 Apr 2022
Mario Fäh
How EY can help
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EY-Parthenon teams can help your business identify and implement consumer strategies relevant now as well as in the future. Find out more.
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EY’s Commercial Transformation offering can help your organization reignite growth while optimizing sales and marketing investments and returns, enabled by growth strategy, advanced commercial analytics and differentiated capability deployment.
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The EY Customer Experience solution can help your business integrate CX programs that help deliver sustainable long-term value. Discover more.
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EY’s Direct to Consumer for Consumer Products, can help your business meet the changing needs of consumers. Find out how.
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EY and P&G help organizations attain higher levels of manufacturing performance.
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The EY-Shopify Alliance team can help your business activate and scale e-commerce to increase the potential of online commerce. Learn more.
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EY’s Operating model transformation can help consumer goods companies optimize today’s business while building the models of tomorrow. Learn more.
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Discover how EY's Smart Factory platform embeds manufacturing excellence by arming the shopfloor with dynamic predictive data analytics, virtual reality & AI.
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Supply Chain Reinvention helps clients effect a fundamental change in their performance to support sales growth, become more cost-competitive, minimize risk and improve operational resilience.
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The team
