Why five years of transforming tax and finance functions is paying off

In our inaugural 2018 survey, 84% of companies told us they were exploring how to transform their tax operating models to better manage relentless pressures. They just weren’t sure how to do it.

Building in-house modern tax and finance functions equipped with the right people and future-proof technology remains a viable path for some. But the latest survey makes clear that co-sourcing with third-party vendors that invest in dedicated people, data capabilities and technology needed to manage the complexities and pressures on modern tax and finance functions has emerged as a preferred choice for many businesses.

Ninety-five percent of respondents say they are more likely than not to co-source selected tax and finance activities over a two-year period in the new survey, a 22 percentage point increase since 2020.

Moreover, respondents say they’re co-sourcing across a wide range of tax competencies, including tax accounting, direct tax, indirect tax, environmental tax and transfer pricing. Ninety-one percent say they’re co-sourcing other finance function activities, including statutory reporting compliance, legal services, payroll, HR and other people-related services, customer reporting, and ESG reporting.

Moreover, we’re seeing businesses consolidate their service providers. Respondents reported using 1.5 of the Big Four providers on average, with 52% of the respondents using only one of the Big Four for tax co-sourcing services.

A better way to manage the team

Co-sourcing is broadly viewed as a way for workers to spend less time on routine and repetitive compliance activities and more time on strategy and other value-added work. Currently, respondents say their tax personnel spend 72% of their time on routine compliance work (including data collection and cleansing, tax return compliance and related reconciliations) and 28% of their time on higher-value work such as data analysis, tax planning, managing tax controversy, general strategy, communications and risk management. They would prefer those figures to be 62% and 38%, respectively. Nearly all respondents say they plan to reallocate more resources to strategic work from routine activities.

Transforming tax and finance functions is one way to achieve those gains. Fifty-nine percent say the ability to drive effective talent management is the most significant benefit of partnering with a provider to co-source multicountry tax compliance and statutory reporting activities. Just 18% identified cost savings as the biggest benefit.

Businesses also view co-sourcing as an efficient and convenient way to match knowledgeable talent and technology resources to fluctuating workloads within their businesses, including special projects and unexpected events like the COVID-19 pandemic.

“Co-sourcing allows us to dial up and dial down the people and technology in a cloud-like concept as needed,” says Todd Davis, Warner Bros. Discovery Executive Vice President – Senior Tax Counsel. “It allows us to be sure we’re meeting our core compliance obligations in an efficient way while freeing our own talent to better analyze and understand how tax will affect broader business decisions being made, including supply chain changes, acquisitions or divestments, and where to invest research funds. It really allows us to be ready for anything.”

Grant Duncan, Fonterra Global Head of Tax, agrees. “Co-sourcing has given us a high level of confidence that our compliance is being managed appropriately and accurately in each country,” he says. “This frees up my team’s time and resources to perform more strategic tasks and value delivery. It also gives the Board the confidence that we are managing all of our tax risks globally. Simply put, co-sourcing delivers a high quality product that would have cost significantly more to replicate in-house.”

Indeed, the survey finds respondents have a long list of priorities to which better-functioning tax and finance operations could potentially contribute. Among these, 49% say looking to tax planning as a way to drive increased cash flow is “very important,” followed by 47% who say they are reviewing projects and capital expenditures. Another 47% say undertaking a digital transformation related to front office activities is a “very important priority.”

Hiring and retaining skilled talent, the rapid pace of legislative and regulatory change and the need to keep up with technological advances have been the primary drivers of tax and finance operating model transformation over the last half-decade. Budget pressures have also been a contributing factor.

The new survey confirms these factors are still the biggest concerns. For example, 48% of respondents identify a lack of a sustainable plan for data and technology as the biggest barrier to achieving their tax and finance function purpose and vision, the third consecutive survey for which that has been true. Twenty-eight percent blame their inability to hire and retain the required talent. Some 24% say a lack of budget was their biggest barrier. Indeed, three-quarters in the latest survey say they plan to cut the cost of their tax and finance function over the next two years, consistent with previous years. In 2018, survey respondents were planning a 9% reduction. It was 8% in 2020, 6% in 2022 and 4% in 2023. Headcounts are also shrinking — 91% report that they plan to freeze or reduce the number of workers in their function in the next two years by an average of 4.4%.

Meanwhile, many of these pressure points have developed new layers that are intensifying the challenges confronting tax and finance functions. Changing work conditions, for example, is affecting the talent puzzle. And implementing BEPS 2.0-inspired tax reforms will create a labyrinth of new compliance obligations, many of which will require businesses to rely even more heavily on technological solutions they may not be able to procure for themselves. Changing economic circumstances and the specter of recession loom large. And businesses are grappling with shifting supply chains, which have massive tax implications, especially in transfer pricing.

A more complicated talent picture

In addition to shrinking headcounts, 63% say their employees will need to augment their tax technical skills with new data, processes and technology abilities in the next three years. And 29% say they don’t have enough highly skilled professionals capable of monitoring, evaluating and implementing tax legislative and regulatory change around the world.

In addition, two-thirds of respondents say they are at least moderately struggling with promotions and putting employees on a career path. More than half say they are experiencing at least moderate struggles in motivating talent and avoiding burnout. Nearly half — 48% — have at least moderate struggles paying employees at market rates. Notably, respondents that co-source 25% or less of their workload were much more likely to report struggling with these issues than those that co-source higher concentrations. 

“It’s harder than ever to find the right combination of tax knowledge and data literacy,” says Andy McLean, President Tax and Treasury at the international engineering services company John Wood PLC. “Working with a partner that has a team of dedicated professionals and a leading technology solution is often a more reliable way to go.”

A more complex legislative and regulatory environment

The legislative and regulatory outlook, one of the original catalysts for the tax operating model transformation trend, is even more daunting than the murky talent picture.

Even as tax functions brace for sweeping reforms unfolding around the world as governments implement the BEPS 2.0 global minimum tax rules, they are dealing with a plethora of ongoing tax legislative and regulatory complexities. These include the US corporate alternative minimum tax, green and sustainability taxes, a sharp uptick in formal and informal requests for information from tax authorities and increasing demands for digital filings containing real-time transactional information. Other challenges include complying with the EU Carbon Border Adjustment Mechanism (CBAM) and filing country-by-country reports with multiple jurisdictions.

Tax and finance functions are also responding to changing operational decisions, especially in the area of supply chains. Seventy-nine percent of respondents say their organizations have already made moderate or significant changes by moving to other locations to reduce supply chain risks. Eighty-eight percent anticipate making additional moderate to significant changes to their supply chains over the next two years.

“It has always been a challenge to keep track of the twists and turns of tax legislation and finance regulations around the world, but that task has shifted into a higher gear in the last year,” says Daniel Goff, Microsoft Corp. Vice President, Worldwide Tax and Customs.

More governance and transparency

Businesses are also under increasing pressure to adopt more robust tax governance policies as a result, especially if they want to manage what is projected to be a large uptick in tax controversy in the coming years. Generally, this is causing businesses to be more transparent than they ever might have considered being even a decade ago. Every respondent says they would make at least some voluntary disclosures beyond what governments mandate — the most common example is public disclosure of the business’s tax governance framework, something 49% of respondents say they plan to do. Ninety-two percent say they would disclose at least three new pieces of tax data to the public, with information about property taxes and employer-paid payroll taxes ranking second and third behind tax governance frameworks.

Being more transparent brings additional risks because it’s critical the disclosures are interpreted accurately and fairly by stakeholders, the news media and the public. A transformed tax function will be better positioned to put public disclosures in the proper context. That requires both the right data and access to the right people with the right data skills.

Seeking a mature data and technology model

Being able to harness the right data is absolutely critical for success in the fast-moving world of tax administration. It helps with better, faster and more informed decision making within the business and also in responding to tax authorities and regulators in an era of more tax transparency.

The lack of a sustainable plan for data and technology is consistently identified as the biggest barrier to achieving tax and finance functions’ purpose and vision in the surveys over the last five years also helps explain the popularity of co-sourcing. This is especially true among businesses with under US$20 billion in revenues, which are less likely to have resources to build future-proof systems in-house.

In fact, 61% of survey respondents report they rely on service providers to consolidate tax data on their behalf, while just 34% report having their own data lake or warehouse. Seventy-two percent say they have some gaps between their Enterprise Reporting Planning (ERPs) and source systems set to capture relevant tax information, and just one in five say their tax and finance functions’ data management capabilities are most mature. Businesses that co-source higher levels of activities were much more likely to report having higher levels of data management maturity than those that co-source 25% or less of their activities.

“Given the world of generative AI and the speed at which technology is reshaping our future, the most fundamental thing to get right is an organization’s data foundation,” says Lyn Bird, Microsoft VP Transformation. “Having the right data strategy in place is absolutely critical to success in today's business environment. You need to be able to gather and organize the right data and then ask the right questions. So, it's not so much what is the data; it's what questions we need to ask to drive better value, insights and compliance across the organization.”

The top three most important process and technology capabilities when choosing a provider include integrated document management providing access to documents from dashboards and workflow, standard reporting and analytics and a common data model providing for increased automation, and data reuse, the survey finds.

These findings also help explain the co-sourcing phenomenon. Third-party providers have made dedicated investments in these capabilities (and the people to complement them). And while the survey’s sponsor was unknown to the respondents, the EY organization was identified as the global market leader for co-sourcing and for data and technology tax services for the fourth consecutive year.