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How EY can help
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Our 7 Drivers of Growth framework can help your business successfully execute your growth strategy over the long term. Find out how.
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The transition from small business to listed multinational was both enormously exciting and challenging. Kiam Meng, Group CEO and Executive Director of JUMBO Group, explains, “As we grew from a small to medium-sized enterprise, we felt that the skill set in the organization and the knowledge that we have were not good enough to propel us further to be an international player.”
For Kiam Meng, the key questions were: how could they recruit a reliable labor supply to expand effectively? What could they do to motivate their workers to stay? And what skills and training would they need?
It was also crucial for Kiam Meng to remain faithful to JUMBO’s mission of “bonding people through food.” During a phase of high-pace growth, it can be challenging to focus on each individual customer. “We were lagging behind our goals of driving customer satisfaction and delighting our customers,” Kiam Meng says.
JUMBO CFO Tay Peng Huat agreed. “My main concern was, surprisingly, not financial, but the ability of JUMBO to overcome the challenges of expansion,” he said. He was immediately interested when he heard about the EY 7 Drivers of Growth from friend and former EY co-worker Choo Eng Chuan, Asean EY Private Leader.