As a digital native, Arjun believes in the power of innovation and automation to solve problems, improve society and empower people. However, he believes this can only happen if the government does more to provide the right infrastructure and support. Arjun himself owns the full range of connected devices, including a fitness tracker, smart watch and smart household appliances, which he uses constantly to manage almost every aspect of his life. He is vocal on social media, regularly weighing in on a whole range of topics. He embraces innovations as soon as they launch and can’t wait to own a fully autonomous electric car. He also expects his sons to benefit from a blend of online home-based learning and in-person classroom time when they start school.
Arjun is a frequent user of public services and is well satisfied with the services he receives. However, he believes they could be even better if government made more use of digital technologies, particularly to improve value for money and provide easier access through different channels. He was among the first to sign up to the country’s digital ID system and is now eager to see faster, automated responses and more services being built around his specific needs. This would bring his experience as a citizen up to the standard of his experience as a customer.