EY helps clients create long-term value for all stakeholders. Enabled by data and technology, our services and solutions provide trust through assurance and help clients transform, grow and operate.
At EY, our purpose is building a better working world. The insights and services we provide help to create long-term value for clients, people and society, and to build trust in the capital markets.
The EY Retail Intelligence solution is an omnichannel solution that provides a seamless and straightforward shopping experience across multiple touchpoints for consumers. The solution integrates sustainability features into the customer experience, by delivering transparent product information to the customer.
Retailers need to adapt quickly to the market. The modern retailer should be able to offer customers a seamless shopping experience across all their channels simultaneously. Businesses tend to focus on insufficient technologies with no customer-centric touchpoints to promote their offers. This diverts attention from the more important issue of the customer’s journey and experience.
Solution benefits
Simplify the entire customer journey, from initial contact through the shopping experience, to personalized targeting and direct evaluation, with one solution and one database.
Use case
A national food retailer wants to improve the customer experience. They need consistent analytics across all customer touchpoints to better understand their customers and personalize the customer experience.
Solution features & functionality
With leading technologies ― Microsoft Dynamics 365 Sales, Service and Marketing, Dynamics 365 F&O, Dynamics365 Commerce, Microsoft Power Platform: Power automate, Power BI, Power virtual Agent, Power Apps, Microsoft Azure: Azure SQL database ― retailers can anticipate the future.
Features:
Seamless integration of devices and systems
Proactive customer service
Exceptional experience
Sustainable features and transparency
Flexible purchase options
Why EY
EY understands retail, your business and what you want to achieve. We tailor the solution and its implementation to meet your needs.
FAQs
The EY Retail Intelligence solution is a range of business and client facing solutions and solution templates. The solution provides a consistent omnichannel approach that helps enable retailers to better serve their customers at every stage of the consumer journey. The homogeneous IT infrastructure is based exclusively on Microsoft technology — preventing data silos and creating complete transparency. EY Retail Intelligence contains unique sustainability features and paves the way for a sustainable business.
EY Retail Intelligence can be used either as a whole, to fundamentally modernize your organization or build your business from scratch, or you can choose to implement individual aspects of the solution. In every case, we will support your needs fully. From the initial analysis of your current IT landscape, to the implementation of the EY Retail Intelligence solution — we make sure that the solution is tailored to you.
70% of consumers want companies to drive positive social and environmental outcomes (EY Future Consumer Index). In addition, current trends in online shopping are forcing companies to create memorable, innovative and customer-centric shopping experiences. Future-oriented retailers need to develop a personalized, omnichannel strategy that’s both digital and in-store. EY Retail Intelligence addresses both the need for transparent sustainability information on products and a consistent omnichannel approach.
70% of consumers want companies to drive positive social and environmental outcomes (EY Future Consumer Index). In addition, current trends in online shopping are forcing companies to create memorable, innovative and customer-centric shopping experiences. Future-oriented retailers need to develop a personalized, omnichannel strategy that’s both digital and in-store. EY Retail Intelligence addresses both the need for transparent sustainability information on products and a consistent omnichannel approach.
No, the solution has individual modules that are market-ready templates. As every organization has different starting conditions and technical circumstances, we are happy to embed the templates into your organization in a sustainable and tailored manner as part of an end-to-end project.
The first step is to discuss your organization’s needs and invite you to experience the entire solution, or individual modules, to get an in-depth view of the solution. We can facilitate full ideation sessions and further creative workshops to help identify your needs and develop a complete roadmap to implementation.
We’re happy to discuss your individual situation and provide further information. Contact: Ricardo E. Jahn, Cindy Frank, and Julius Koenig here.
Alliance relationships
EY and Microsoft: Work better. Achieve more.
Every day, throughout the world, businesses, governments and capital markets rely on EY business ingenuity and the power of Microsoft technology to solve the most challenging global issues.
EY and Microsoft bring a compelling formula to spark the potential of the cloud and unlock the power of data. We solve the clients’ most challenging issues by blending trusted industry expertise with innovative cloud technology. This strategic relationship draws on decades of success developing visionary solutions that provide lasting value.
Together, we support organizations to create exceptional experiences that help the world work better and achieve more.
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