Transforming sales and service
Customer expectations are higher than ever. Discover a comprehensive approach to client relationships and meet those expectations with proactive, seamless experiences from sales through service. Powered by Microsoft Dynamics 365.
EY brings right mix of technology, people and processes, to transform how clients engage with their customers.
Meet the expectations challenge
Customer and employee expectations are higher than ever. Emerging technologies can help connect people, where and how they want, in a safe and fast way. Organizations that are struggling to balance customer expectations with revenue and cost reduction requirements are asking:
- AI-powered assistance: How can AI help?
- Personalized responses and meeting preparation: How can we reduce mundane tasks and make selling easier?
- Unified customer profiles: Can our digital contact center integrate with existing systems to maximize current investments?
- Data-driven suggestions and real-time insights: How can our agents be empowered with the tools and information they need so they can do more for the customer and still be efficient?
- Balanced mix of people, process and technology: How do we manage necessary disruption that will come with business transformation investments?
Transforming the approach to sales and service is crucial to stay relevant in this current climate of economic, social and technological change. EY and Microsoft work with you to surface the right data for stellar customer experiences, critical business insights and operational agility.
Customer Experience Accelerator
Supported by Microsoft Digital Contact Center, the EY Customer Experience Accelerator infuses EY industry-leading practices and templates into processes, smart assistants, a data model and more.
- Unify all interactions, digital and personal
- Access AI-infused assistance and suggestions
- Integrate with existing systems
EY teams unite globally with Dynamics 365 Sales
The solution provides EY teams with the latest customer relationship management (CRM) tools and AI capabilities to drive sales excellence and business transformation for internal operations and our EY clients.
The Digital Imperative in Customer Services
How technology is transforming customer and employee experience to drive business growth.
The EY Customer Experience Accelerator Personalization Engine
Learn how you can lower costs while improving customer experience across all channels; delivered as-a-service.
Since the dawn of the contact center, there's never been a technology revolution like this before.
Jonathan Kazemaini
Executive Director, Microsoft Business Applications for Customer Experiences, EY US
