The research revealed that GenAI has the potential to significantly boost the efficiency of employees, teams and organizations at large. However, these efficiency gains come at a certain cost, for example the convergence of knowledge across organizations and the crowding effect on originality and creativity.
In short-term, the adoption of GenAi will certainly pay off. The resulting productivity gains will translate into more efficient processes and higher profit margins. At the same time though, firms should invest in hiring and retaining the most creative employees that can create new, original solutions to emerging problems. As sources of innovative, original, and - at best - proprietary knowledge, they will be the most critical asset of organizations in the long run.
Looking to the future, our responsibility at the business school is to develop future leaders that will make a difference in business and society. With respect to Generative AI, students will be trained to use the available tools and applications in the most efficient and responsible way to contribute to the bottom line of future businesses. More importantly though, we want them to think critically and independently, to challenge conventions and entrenched practices, and to develop creative solutions that not only create value for the business itself, but society at large.
By Sebastian Kortmann – UvA