EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients.
Recent Searches
Product and Service Innovation consulting services
In Consulting
The EY team’s approach to Product and Service Innovation helps you accelerate the innovation of your product or service portfolio, and create new customer value propositions that help you move toward a sustainable future.
Your business challenge
In this rapidly changing world, companies need to reimagine growth both inside and outside their traditional capabilities. The need to develop more innovative business models, solutions and collaborations to maximize present and future talent, and markets and customers have forced organizations to ask the following questions:
- Is our product/service portfolio right for our customers’ needs today and in the future?
- How can we innovate our offerings to remain competitive?
- How can we combine our goals with the goals of a sustainable future?
- How can we resolve our current product or service portfolio that is underdelivering?
- How can we structure and organize for innovation?
- How can we decrease risk across our portfolio developments and innovation process?
Solution benefits
EY teams can help you build an integrated approach across design, data and engineering with risk and business experts to innovate desirable, viable products and services toward a sustainable future.
Benefits include:
- Robust, outside-in and inside-out assessment of your organization portfolio, both now and at future time horizons
- Commercial and strategic innovation activities to drive measurable growth and deliver efficiencies
- Innovative business models, solutions and collaborations to maximize growth in a sustainable way
Solution features & functionality
EY teams can help improve your organization’s method to innovation by balancing bold future-back thinking with techniques that reduce risk through the new product development lifecycle. The Product and Service Innovation delivery approach is spread across three phases:
- Find the unknown
- Identify and exploit priority areas for investment and growth
- Gather knowledge, perspectives and insights from business, stakeholders, customers and the market
- Research and analyze to better understand challenges, needs and behavior, and explore growth opportunities to inform journeys and enable strategic prototyping
- Make the case
- Ideate and co-create personas, concepts, value proposition, customer journeys and CX vision
- Develop a “jobs to be done” framework with a prioritized development backlog and roadmap
- Build a product launch and implementation plan
- Build the new
- Create new solutions that are desirable for the customer, feasible for the business, viable commercially and driving toward a sustainable future
- Develop customer journeys and service blueprints
- Define an innovation pipeline and framework
- Embed a customer-centered culture
Alliance relationships
The Alliances and Ecosystem Relationships with the following companies help us deliver high-impact product and service innovation: Adobe, Microsoft, ServiceNow.
The team
How EY can help
-
Discover how EY's customer engagement services can help your business improve sales & service productivity as well as maximize return on marketing spend.
Read more -
EY’s Commercial Transformation offering can help your organization reignite growth while optimizing sales and marketing investments and returns, enabled by growth strategy, advanced commercial analytics and differentiated capability deployment.
Read more -
EY helps insurers adopt the right tech and retool experiences for stronger relationships with customers and distributors from crisis to recovery and growth.
Read more -
EY’s Direct to Consumer for Consumer Products, can help your business meet the changing needs of consumers. Find out how.
Read more
Our latest thinking
Paper documents are gradually replaced by electronic information exchange and smoother transit in the European Union. The key role in the process is being played by the Electronic Freight Transport Information (eFTI) Regulation 2020/1056, which will be fully applied in 2025.