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How businesses can be the schools of tomorrow

Embracing skill convergence and rethinking competence beyond binary boundaries are necessary as job markets evolve.


In brief:

  • Traditional training methods are no longer adequate as industry convergence drives demand for blended skills.

  • Companies need to foster job role flexibility and an inclusive environment that accommodates diverse learning preferences. 

  • Cocreating versatile training modules with other organizations and a framework to help workers begin their learning and development journey are also crucial.


With job markets evolving rapidly, skills are at risk of becoming obsolete. 

Learning and development have conventionally focused on formal education or traditional training methods, neglecting the importance of continuous and experiential learning. These perspectives can narrow the opportunities for employees to develop skills that are increasingly necessary in dynamic work environments. 

Often, organizations may prioritize immediate, quantifiable outcomes over the long-term personal and professional growth of their employees. This is so even when supporting lifelong learning within the workplace holds immense potential to foster innovation, improve employee engagement and drive organizational success.

The EY 2024 Work Reimagined Survey highlights that employees in Singapore are reaping the rewards of learning and development — 46% of employee respondents indicate net positive scores in relation to opportunities for upskilling within their organizations and 58% recognize the critical need to learn or enhance their knowledge and skills.
 

This means that beyond their primary function as places of work, businesses are well positioned to play their part as the schools of tomorrow.
 

That said, organizations should bear in mind the following as they enhance their approach to learning and development.

As industries converge, so do skills

The first is to move beyond taking a binary view of skills, seeing individuals as either possessing the specific skill or not. 

Today, industries are converging, and interdisciplinary job roles are becoming more prevalent. For instance, a health care professional may need a foundational understanding of data analytics to better interpret patients’ data and provide improved patient care. Coders and software developers may require knowledge on green coding, optimizing codes and algorithms for energy efficiency, given the energy demands associated with technologies like generative AI and data centers. 

Such industry convergence drives demand for blended skills, making it essential to view skills as a spectrum rather than distinct categories. 

Organizations can foster job role flexibility, supporting talent to move across different functions and departments and take on new responsibilities. This approach allows employees to pursue holistic skill growth beyond functional and technical expertise.

Inclusivity in learning


Creating an inclusive learning environment to encompass diverse learning styles and needs is vital. A one-size-fits-all approach can alienate specific groups or individuals. 


It is also important to recognize that individuals absorb information in different ways, whether through visual, auditory, kinesthetic, collaborative or independent learning. Understanding and revisiting the basics of learning can significantly enhance the effectiveness of training programs. Organizations can offer a mix of learning formats, such as e-learning modules and interactive workshops, to better accommodate these diverse learning preferences.


Additionally, integrating technology thoughtfully can facilitate personalized learning paths, allowing employees to engage with content that resonates with them.

Effective learning is collaborative

While addressing learning and development challenges in-house has its advantages, the reality is that at times, outsourcing the design, delivery and management of training programs can be more practical and efficient.

The idea of partnerships between businesses, institutes of higher education and approved learning providers to cocreate training modules is not new. However, a fresh way to look at learning partnerships is for the various stakeholders to develop modules that are versatile and can be easily combined in different ways.

Imagine businesses in the same industry, complementary ones or industries that may appear unconnected banding together to create a shared library of training modules that cover a wide range of skills and competencies. This means that companies, even those that typically view themselves as competitors, could collaborate more closely and reap mutual benefits. When there is scale, there is impact.

These training modules are industry-relevant and reflect current trends and real-world applications because they are designed by organizations themselves.

Employees could also have the freedom to personalize curriculums that suit their interests and career goals and take ownership of their development. At the end of the learning journey, employees could receive a recognized industry certificate that validates their achievements and enhances their professional credentials.

Businesses may collaborate with others within or outside the industry to create a shared library of training modules that cover a wide range of skills and competencies to reap mutual benefits.

A different approach to learning and development

While individuals should take ownership of their careers, organizations should play a key role by providing a framework to help them begin their learning and development journey. 

A helpful start is to appoint a learning and development leader — one who is able to take a strategic view and drive customized training programs and learning experiences that complement the technology and growth ambitions of the organization. 

A culture that supports and empowers employees to upskill will foster a workforce that prioritizes professional advancement and is well equipped to meet future challenges.

A version of this article was co-authored with Callista Ng, Partner, People Consulting, Ernst & Young Advisory Pte. Ltd. and first published in HRM Asia on 27 November 2024.

Summary

With industries converging and requiring interdisciplinary job roles, traditional training methods are no longer sufficient. Organizations must embrace continuous and experiential learning that support employees’ long-term personal and professional growth to foster innovation and engagement. Offering flexible job roles, fostering an inclusive learning environment, cocreating versatile, industry-relevant training modules with other organizations and providing a framework to help employees begin their learning and development journey are key actions for driving growth in a dynamic environment.

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