Analytics consulting services

Technology has empowered consumers to be smarter, better informed and more demanding than ever. They are adept at filtering information and move effortlessly between channels, and they expect value and quality in return for their money as well as personalized offers that match up with their needs. Whatever the sector, businesses face stiff competition. By analyzing sales data at a customer level and integrating it with competitor information and market events, machine-learning algorithms can unearth hidden insights about customer behavioral patterns that allow you to reposition, restructure and better focus your efforts on profitability and growth.

Analytics can help you to:

• Attract and retain the right customers
• Unlock the full value of existing customers
• Optimize your channel mix

The usage of advanced modeling and reporting tools will help you make optimized, data-driven decisions on allocating human resources and to forecast future service demand. Analytics helps you to optimize resource planning as well as better understand your employees, which in turn will support you in achieving superior performance while reducing costs.

Analytics can help you to:

• Gain employee insight
• Optimize resource allocation

Traditional supply chain models are shifting and require you to adapt to the new realities, requiring sophisticated, connected tools to drive optimal performance; enable better operational decision-making; monitor risks; predict disruptions; and support rapid recovery as part of an overall supply chain strategy. This requires companies to increase their adoption of advanced tools grounded in analytics and visualization to help improve operational efficiency across their end-to-end value chain and meet customer demand.

Analytics can help you to:

• Achieve operational excellence
• Optimize productivity
• Reduce costs

The EY Client Technology Platform combines market-leading proprietary technologies with advanced analytics capabilities and deep industry sector knowledge. The solutions available on our platform are compatible with leading industry standards and meet strict security and regulatory requirements. The data is securely hosted in the cloud and is aligned with data privacy policies. Our platform provides scalable infrastructure to meet client needs in traditional and nontraditional data functions, from operations to customer experience, talent and HR, marketing and more.