I love finding founders I can work with, and whose journeys I can support. I left the Greencross management team in 2014, but I’ve continued on as a director, and I mentor early-stage startup companies and scaleups. I’m chairman of Healthia Ltd, a group with over 300 allied health clinics across Australia. What started with podiatry clinics, has become a multidisciplinary integrated health business. I’m also chairman of PeopleIn Ltd that provides talent and workforce management solutions across many industries including mining, food services, nursing, community services, finance and information technology. Early-stage companies need love and support, so I also chair unlisted companies working in food technology and cardiac science.
You feel the vibe straight away from entrepreneurs with a big vision. They have the energy and passion to sell that vision, and they bring people along. That’s key. And they can execute. Delivering on promises is critical. They are serious competitors with that essential ‘entrepreneurial mongrel’ that keeps them going when things get tough. Business can be really hard so you need to stay humble, and respect how tough the journey is. You can’t have a blind, optimistic view but you need to back yourself and have a positive mindset that you will get there. I still remember when we listed Greencross, a mate of mine said he never invested because he thought it would fail!
Listening and acting helps build a healthy culture. At Greencross, each member of the leadership team called one employee and one customer weekly and asked what we should start, stop, and keep doing. The responses went into our 90-day resets, and I’ve built that approach into every company I’ve worked with. This philosophy of serving our customers with a fantastic culture of passionate employees has worked exceptionally well in the small, and large, listed companies I’ve been involved with. You have to engage your people and customers, listen to them and adjust what you’re doing regularly. If you do what you did last year, you’re probably going to get beaten in business.
Competition excites me. It makes me tougher, smarter, and better. And it brings me back to my values of being strong on team, bouncing off people and having robust conversations without ego or politics. Listening to ideas from inside and outside your organisation keeps you humble and it keeps you from getting stuck. And that stops competitors from overtaking you. You have to be able to fight in the marketplace.
Our world needs people who are willing to take the risk and step up. Tall poppy syndrome puts a target on entrepreneurs, but these people create employment and social and financial good in our communities. I love hearing the stories of people who have a go, whatever the size of their business or where they’re from. That’s one of the reasons I love EY Entrepreneur Of The Year. It provides the platform to tell those inspirational stories locally, nationally and internationally. The entrepreneurs challenge me to stay in the game and remind me I have so much more to give, including supporting those who are coming through the program.
You need people who will challenge your thinking. I still catch up with an old professor of mine, and my peer mentors are still friends. You need people to help you have those deep conversations that force you to articulate your position. Robust discussions disrupt your thinking and bring you back to your purpose.
Turning an idea into a working business is an art. A bunch of skills go into the mix – leadership means attracting a team and keeping them engaged, transforming your idea into a plan, and then executing your plan to build a business. The art is finding all the right people who can help you build and fund a business where your people and your customers feel the passion and the purpose, and really get what you’re doing, so you can turn it into your big vision. Those that do it well can do it across any industry, any product, any service. There’s a Japanese proverb that sums it up nicely: “Vision without action is a daydream. Action without vision is a nightmare.”