how education must evolve with disruptions at work

How education must evolve with disruptions at work

New ways of working demand a shift toward lifelong learning that requires governments to play a key role in transforming education. 


In brief

  • With new ways of working, a new approach to what, how and where learning takes place is required.
  • Educational institutions will need to drive an end-to-end transformation across curricula, systems and resources to support lifelong educational pathways. 
  • Governments play a key role in overseeing the regulatory environment and investing in public infrastructure to support lifelong learning.

Tomorrow’s workforce must navigate a job landscape with rising cross-sector mobility, be agile in taking on new tasks and roles, adapt to virtual environments and thrive in flat organizational hierarchies.

Transformation of the workforce to face this radically different future of work is a key government priority across Southeast Asia. This will not be a one-off effort but a continual one to help the workforce unlearn, reskill and change its mindsets. The new ways of working demand a new approach to what, how and where learning takes place.

Beyond the classroom

Firstly, just as work can now be done anytime and anywhere, learning and training should be offered on a just-in-time flexible basis by leveraging technology to deliver learning at scale, virtually and possibly at reduced costs. This is fueling a growth in education technology, or EdTech, solutions, particularly massive online open courses (MOOCs), which can be accessed by anyone through the internet and delivered to a large group of people. Government and corporate investment in MOOC platforms is expected to grow. Malaysia, for instance, has highlighted MOOCs in its education blueprint for 2015–25.

Secondly, just as how Industry 4.0 and digitalization have impacted jobs, one of which is the breakdown of roles into tasks, one-size-fits-all curricula need to be modularized and customized to address specific skill or knowledge gaps in the organization or workforce at large. This is propelling a rise in in-house learning labs and the corporate learning management system market is expected to grow by US$12.48b between 2020 and 2024 globally, according to a Technavio research report, Global Corporate Learning Management System (LMS) Market 2020–2024.1 In the process of building up learning and development capabilities aligned to their learning road maps, organizations are transforming into — and should be supported as — the schools of tomorrow. 

Thirdly, just as the workforce is expected to take on higher-value tasks, while leaving mundane tasks to technological solutions, the education process must be more effective in building up the soft skills needed to master and deliver higher-order tasks. Classroom learning may not be the best way to acquire these skills. According to a World Economic Forum survey report, ASEAN Youth: Technology, Skills and the Future of Work, 81.4% of youths in Southeast Asia believe that internships are either equally important or more important than training in school. There is therefore potential for educational institutions to expand the role of industry internships in curricula and invest accordingly in collaboration with the government and corporates to build up the ecosystem to offer such opportunities.

Realizing lifelong learning

With disruptive shifts in the education landscape, legacy educational institutions that are largely tradition-bound risk being slow to change, according to the EY Megatrends 2020 and beyond report. The EY report highlights the importance of realigning to the changing role of education in our working lives. In the future, education will need to equip the workforce with skills, not degrees. Education will need to nurture curiosity and an appetite to learn. Education will not end at graduation and will need to become truly lifelong.



Education of the future will need to equip the workforce with skills, not degrees. Graduation is not the end of education, which needs to become truly lifelong.



Supporting lifelong educational pathways demands an end-to-end transformation across curricula, systems and resources as the line between undergraduates and postgraduates blurs. Current undergraduate programs are modeled on rote learning and planned with sector- or role-based careers as an end. However, future working lives are likely to be characterized by multiple career pathways that demand greater agility. Educational institutions will increasingly need to focus on problem-based pedagogies, such as interdisciplinary learning. The new direction announced by the National University of Singapore in September 2020 reflects this, as it encourages students to connect ideas across disciplines and view problems from different perspectives.

 

For professional education programs, institutions will need to rapidly scale up and reinvent their offerings as demand, particularly for future-ready skills, continues to grow. Institutions will also need to reallocate resources, as well as tap into their rich reservoir of knowledge and teaching talent to redesign content for different audiences and platforms. For example, new media and interactive elements are key to developing content for a digital mass audience on MOOC platforms.

 

A key area of growth for institutions will be customized training programs for employers with a pressing need to help their workforce apply acquired skills to daily tasks. In view of this need, there is a shift toward digital micro-certifications that summarize achievements as they are completed, which helps to provide assurance to employers and can be used by the workforce to be stacked into a larger lifelong curriculum.

 

Transforming educational infrastructure

 

As educational institutions embark on their transformation journey, they will need to acquire and leverage technological capabilities to succeed in customizing and delivering education at scale. However, the delivery of education will only be as good as the ability to access it. Expanding the digital infrastructure and internet connectivity in Southeast Asian markets will be key to making education accessible to all in the region.

 

Even as governments seek to strategically invest in public institutions and public infrastructure, they must not lose sight of their responsibilities in regulating the private education sector. With the rise of degree substitutes and technology-driven college alternatives, governments will need to set digital learning standards that strike a balance between quality and flexibility. The latter is important to afford training providers the autonomy to offer courses in new fields of study where academic consensus is still being formed and where knowledge resides with industry leaders, not trained educators.

Together with market forces, a more dynamic regulatory environment could help drive the demand and supply of learning opportunities to address current skill gaps. However, building a pipeline of talent with future skills will likely require a more interventionist policy approach. Governments must lead the way in close collaboration with the ecosystem of stakeholders — employers, industry associations, educational institutions and unions — to identify and address the skill gaps in the nation’s workforce. For example, the Indonesian Government has partnered with more than 90 universities and polytechnics, local start-ups, as well as big tech companies to offer its Digital Talent Scholarship since 2018 that aims to address the digital talent shortfall.

Governments play a key role in setting the education agenda and policies to build a nation of lifelong learners. For learning to become integral to working life, this must be supported by a willingness and openness among the workforce and other stakeholders to embrace new ways of training and learning.


Summary

As disruptions change how work is done, governments play a key role in supporting workforce transformation for the future. This includes expanding the digital infrastructure and internet connectivity, collaborating closely with other stakeholders to address skill gaps arising from disruption, and setting education policies that promote lifelong learning.

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