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Digital transformation
We collaborate with insurers on technology transformation programs and the deployment of digital tools. From concept to implementation, we work with you to develop strategies that optimize performance, drive efficiency and enhance quality.
The team
Duong Nguyen
EY Asean Financial Services Business Acceleration Leader; EY Vietnam Financial Services and Consulting Leader; Chairwoman, EY Consulting Vietnam Joint Stock Company
Saman Bandara
Financial Services Practice Assurance Leader, Forensics and Forensic Technology Practice Leader; Senior Partner, Assurance, Ernst & Young Vietnam Limited
What EY can do for you
Fueled by FinTech investments and InsurTech startups, insurance has become a hotbed of digital innovation. In response, insurers must embrace change and rethink business models to move towards a compliant, secure and digitally-enabled operating model to enhance customer, employee, partner and other stakeholder experiences. New digital tools and capabilities help streamline new product development, digital experiences and the transformation of key functions — from marketing, distribution, underwriting and claims to finance and accounting.
Those who fully embrace digital transformation can achieve significant competitive advantages by meeting tomorrow’s customer needs — driving operational agility to respond to changing marketplace expectations. To succeed, insurers must understand what’s possible and take decisive action to deliver value now and ignite long-term growth.
We collaborate with insurers on both large-scale transformation programs and targeted deployments of digital tools and capabilities. Our specific offerings include:
Eight components of digital transformation
EY’s insurance team helps insurers develop the critical skills and capabilities they need to deliver improved performance today and sustainable innovation tomorrow.
Explore our case studies
Redefining the insurance industry through digital transformation
We help build a digital NewCo based on simplicity, transparency and trust.
How we orchestrated the digital transformation of a Fortune 500 insurer
Prioritizing, re-engineering and automating claims processes helped digitally drive operational improvement and cost benefits.
How a new digital engagement model attracts and educates customers
A new end-to-end digital customer engagement model provides insurers with the opportunity to target millions of new customers.
Automation enhances insurer’s operations, finance and actuarial models
An RPA strategy accelerates efficiency by streamlining 12,000 FTE hours and improving transaction processing accuracy to over 95%.