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Kuala Lumpur, Malaysia
Mark leads our Customer Experience Transformation team across the Asia-Pacific region. He supports energy companies to transform their organizations and business models to meet customers’ changing expectations and be ready for a new energy world.
For nearly 20 years, Mark has led large transformation programs that have shaped the energy and utility industry in Europe and ASEAN. He recently led a team that helped Malaysia’s national energy provider embark upon a bold multi-year transformation program aimed at empowering their customers through digital services and smarter energy solutions that better meet their needs now and in the future.
Prior to joining EY, Mark held senior roles in major consultancies and insurance firms. He is a regular contributor to industry publications and speaks at conferences around the future of energy and customers.
Originally from the UK, Mark holds degrees in Business and Marketing and is an Associate of the Chartered Institute of Marketing.
How Mark is building a better working world
“Thriving companies prioritize three key principles of transformation: humans@center; technology@speed; innovation@scale. As the energy sector transforms, I’m excited to help clients shape a transition that puts customers at the center, and harnesses digital technology and innovation to evolve products and services. This is how we’ll drive the societal change required to achieve sustainable decarbonization and create long-term value for everyone.”