EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients.
EY Digital Hub
Designing the experiences of customers and employees with empathy and purpose helps create lasting business value and better products and services. It also fosters loyalty among these stakeholders. EY teams support your organization with insights to better understand multifaceted needs and harness data effectively, with the aim of developing sustainable strategies and providing services with greater accuracy and purpose.
Enhance customer and employee experiences for sustainable business growth
Enhancing customer and employee experiences demands a versatile set of skills. EY professionals from a wide range of disciplines synergistically blend these with your team’s capabilities to help create long-term, sustainable value for your business, customers and employees:
- Business strategists
Experience researchers and experience designers
Data scientists and emerging technology professionals covering artificial intelligence (AI) or other fields
Front-end, back-end and system software developers and engineers
Enterprise and solution architects
Change management professionals
Industry practice professionals
EY assistance from strategy to activation
The EY value creation approach
Humans@center
Human-to-human connections are more important than ever in the digital age. Rooted in empathy, the EY approach to customer experience (CX) connects with customers and employees as people to create powerful, high-impact experiences. Success today is about more than the bottom line; it is about doing what is good for a broader group of stakeholders, including customers, employees, businesses and the wider society.
Technology@speed
Data and technology are fundamental to providing exceptional, personalized experiences at the speed demanded by changing customer needs. EY technologists help you tap into real-time data, analytics and emerging technologies.
Innovation@scale
Continuously innovating CX is the only way to meet ever-evolving user expectations. The agile EY approach to iterating and prototyping new experiences and orchestrating industry standard designs and engineering helps you rapidly implement those ideas across your organization.
Our latest thinking
How businesses can embrace a phygital future with digital avatars
By employing the right strategy and addressing complexities, companies can benefit from the transformative potential of digital avatars. Learn more.
Five pillars of successful digital transformation
Even with the right strategic digital transformation intent, implementation can stall if key pillars are not addressed. Learn more.
How artificial intelligence can augment a people-centered workforce
AI is disrupting approaches to talent strategy, risk and resilience. Learn why it’s crucial to blend operational gains with a people-first mindset.
How to create a customer-centric innovation strategy
A customer-centric approach to innovation enabled by dedicated teams and strong leadership support is the key to uncovering new opportunities. Learn more.
How will the metaverse change our behavior as it reshapes experiences?
The potential impacts of the metaverse on human behavior are yet unknown, but behavioral economics can help us explore the possibilities. Find out more.
The team
