Connected Citizens

Data and technology have transformed the lives of citizens. What are the implications for governments and the public services they provide?
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Talk to us about adapting or transforming your service for the Connected Citizens.

How are citizens experiencing our connected world? What do they need and expect from government? How can governments serve them all?

To answer these questions and more, EY has asked citizens from 12 countries about their lives, their use of technology and public services, and their hopes for the future.

For our latest Connected Citizens insights, please read our article on Forbes.

Our latest thinking

How can digital government connect citizens without leaving the disconnected behind?

New data sheds light on citizens’ relationships with technology and the implications for digital government.

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Meet the Diligent Strivers

Meet the Diligent Strivers, one of the personas created from our Connected Citizens research.

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Meet the Capable Achievers

Meet the Capable Achievers, one of the personas created from our Connected Citizens research.

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Meet the Privacy Defenders

Meet the Privacy Defenders, one of the personas created from our Connected Citizens research.

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Meet the Aspirational Technophiles

Learn what these digital natives think about digital government and how they can be an ally in the development of online public services.

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Meet the Tech Skeptics

Meet the Tech Skeptics, one of the personas created from our Connected Citizens research.

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Meet the Struggling Providers

Life is difficult for the Struggling Providers and they are at the greatest risk of social and digital exclusion.

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Meet the Passive Outsiders

Meet the Passive Outsiders, one of the personas created from our Connected Citizens research.

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    How EY can help

    • Digital Government

      Our Government & Public Sector teams help governments transform their digital approach to improve citizens’ experiences. Learn more.

      Read more

    • Government & Public Sector services

      Our Government & Public Sector community brings together more than 20,000 EY people from over 100 countries. All of us share a passion to help governments work better for their people.

      Read more

    The team

    Catherine Friday

    EY Global and EY Asia-Pacific Government & Infrastructure Industry Leader
    Improving how governments work and deliver services. Mustang owner. Keen horse rider. Average but enthusiastic skier.
    Melbourne, AUS

    Arnauld Bertrand

    EY Global Government & Public Sector Consulting Leader
    Working with governments to build stronger administrations for impactful public policies. Passionate about leading teams to guide public performance, innovation and service.
    Paris La Défense, FRA

    Julie McQueen

    EY Global Government & Infrastructure Lead Analyst - EY Knowledge
    Lead Analyst with deep knowledge in public sector and social research, strategy and thought leadership. Passionate about improving public services to create positive social impact.
    London, GBR

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