Transformation and growth

Banking and capital markets

Transforming banks through people, technology and innovation.

Featured Thinking

Five priorities for harnessing the power of GenAI in banking

Jan Bellens 28 Nov 2023
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How EY can Help

Explore our case studies

How privacy and consent built customer trust for a financial institution

EY Nexus for Banking helped a financial institution with a privacy initiative that uses transparency to build trust and brand loyalty. Read the case study.

David Deane + 4

Using AI to improve a bank’s agent effectiveness

Leveraging the power of AI and machine learning, one bank mined sales agents’ calls for performance-boosting insights. Learn more in this case study.

See more, spend less: How to make the most out of your legal function

EY teams helped a global bank embrace innovation to develop a legal operations platform to speed up their process and cost optimization. Learn more.

Yacine Benyaa + 1

    Explore our latest thinking

    Four enablers for harnessing the power of PayTech

    Payments providers need to consider customer experience design, risk, technology, and data and analytics to achieve smart growth. Read our latest article.

    Jan Bellens + 1

    How banking on Gen Z talent will make or break the future of banking

    To attract talent with tomorrow’s skills, banks will need to win over a Gen Z workforce. Learn more.

    Jan Bellens + 3

      Regional perspectives

      Why European banks must obsess over customer experience to compete

      Discover how customer centricity in banking helps identify customer challenges to derive solutions and improve customer experience in banking operations.

      Filippo Mastropietro + 1

        Discover EY Nexus for Banking and Capital Markets

        A transformative solution that helps banks design, build, launch and enhance propositions at the speed of their customers’ ever-shifting expectations. A mature solution with proven capabilities.

        Discover more
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        The team

        Jan Bellens

        EY Global Banking & Capital Markets Sector Leader
        Passionate leader on innovation in financial services, especially in emerging markets. Global citizen. Keen traveler.
        New York, USA

        Karl Meekings

        EY Global Banking & Capital Markets Lead Analyst – EY Knowledge
        Believer in a progressive and purpose-led banking sector. Interested in the future of banking. Germanophile. Medievalist.
        London, GBR

        Nigel Moden

        EY Global Banking and Capital Markets Leader; EY EMEIA Banking and Capital Markets Lead
        Passionate believer in the banking industry as a force for good. Leading advocate for the talent agenda in EY. Builder of diverse teams. Avid cricketer.
        London, GBR

        Andrew Gilder

        EY Asia-Pacific Banking and Capital Markets Leader; Global Corporate, Commercial and SME (CCSB) Banking Consulting Leader
        Banking and Capital Markets Leader. Over 25 years of advisory experience on risk controls and accounting. Keen interest in consumer banking and other banking trends across Asia-Pacific.
        Sydney, AUS

        John Walsh

        Global Client Service Partner, Banking and Capital Markets, Ernst & Young LLP
        Enjoys traveling with family, and coaching his daughters’ basketball and soccer teams. Enjoys running and playing basketball and golf.
        New York, USA
        Get in touch
        Contact a member of our team today. 

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