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Customer
In today’s world of empowered customers, competitive advantage comes through building trust.
How EY can Help
The EY Customer Experience solution can help your business integrate CX programs that help deliver sustainable long-term value. Discover more.
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Laurent MoscettiEY Luxembourg Partner, Financial Services Consulting Service Line Leader
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EY’s Direct to Consumer for Consumer Products, can help your business meet the changing needs of consumers. Find out how.
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EY Product and Service Innovation teams can help your business identify, define and design products and services that deliver long-term value. Discover more.
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Our KYC solutions help firms achieve automated operating efficiencies and a high quality customer experience.
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EY Commercial excellence helps organizations unlock, create and sustain new organic value in a fast-changing world.
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Discover how EY's customer engagement services can help your business improve sales & service productivity as well as maximize return on marketing spend.
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Our latest thinking
Rethink customer experience as human experience
Technology will transform customer experience. Competitive differentiation will come from connecting to what is essentially human. Learn more.
How to reach the independent consumer: the art of persuasion
Consumer products companies and retailers must find better ways to influence and engage the independent consumer. Learn more.
EY Future Consumer Index: when talk turns into action, be set for change
Climate change is becoming a growing reality for people around the world, and disrupting ingrained consumption habits. Learn more.
If you could meet tomorrow’s consumers today, what would you ask?
Using generative AI personas to bring to life tomorrow’s consumers today, we’re helping businesses shape preferable futures and stay relevant. Find out more.
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