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Sydney, Australia
Based in Oceania, Cat leads the Global Customer Service Transformation offering, focusing on strategy, insights, service design, operational enhancements, and the integration of foundational and emerging technologies.
Cat has over 20 years’ Global consulting and industry experience in financial services, telco, and government sectors with a focus on using customer data to generate insights.
How Cat is building a better working world
“I am building a better working world by leading diverse teams helping clients provide better products and services for all their customers. I am a passionate advocate of equality and inclusiveness, making sure that all our voices are heard as we create the best customer experiences by bringing different perspectives and innovate thinking to each challenge.”