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Andy is a Partner within EY’s EMEIA Financial Services practice, leading operational transformation services across the region.
He has significant experience in enabling organisations to become better, faster, cheaper and more sustainable through transformation of all operating model dimensions including people, process, technology, data and location.
Andy has worked across Europe, Asia-Pacific and the US over the past 25 years, including a decade with one of the world’s largest universal banks.
How Andy is building a better working world
“Transforming the operational activity underpinning increasingly relentless customer expectations of service is a strategic priority for all financial services institutions.
Leveraging a diverse team and wide range of solutions, I help clients drive growth and increased efficiency through harnessing the power of people and technology working together.”
Andy‘s latest thinking
Why enhancing banks’ controls needs to be priority for the COO
Bank COOs need to optimize controls to improve customer experience, simplify end-to-end, reduce cost and accelerate transformation. Learn more.
28 Mar 2023
Andy Gillard
Why bank COOs need human-centered leadership to be successful
COOs that create a culture that puts people first, will drive an uplift in productivity and help banks manage change and uncertainty better. Learn more.
24 Jan 2023
Andy Gillard
How bank COOs can unlock value at scale and speed with zero operations
Chief Operating Officers (COOs) can accelerate transformation through embedding a "zero operations" mindset in their organizations. Learn more.
21 Jul 2022
Andy Gillard