My ecoEnergy Profile: Explore your role in the energy transition

Our research points to five consumer profiles, each displaying different relationships with energy. Discover your ecoEnergy profile below.

Energy transition consumer insights

Read the perspectives of energy consumers across the globe and explore key insights for energy providers.

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Our latest thinking

Energy providers can guide consumers in the transition

Energy is now a personal priority for consumers, with big implications for energy providers that risk being left behind. Discover more.

Greg Guthridge

As consumers lead the way, how can energy providers light the path?

The rise of the “omnisumer” gives energy providers an opportunity to differentiate by creating a seamless, sophisticated customer experience. Find out more.

Greg Guthridge

As eMobility accelerates, can utilities move EVs into the fast lane?

As eMobility accelerates faster than ever envisaged, we must design and invest in future capabilities to keep EVs on the road. Find out more.

Serge Colle + 2

If tech powers the future, who powers the tech?

As they juggle the demands of decarbonization and digitization, utilities need both people and tech to power transformation.

Cyntressa Dickey

An energy company’s transformation for the 21st-century customer

Learn how Xcel Energy is building trusted relationships with customers and helping lead the energy transition through innovative products and services.

Minsoo Pak + 2

Why people and tech are the fuel for customer-centric transformation

The benefits of the major transformation program undertaken by TNB, while working with EY, could be achieved across many other sectors.

Philip Rao + 2

    How EY can Help

    • Customer Experience Transformation solution

      Discover how EY's customer experience transformation team can help energy providers empower their workforce, engage customers & drive long term value. Learn more.

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    • Innovation

      Discover how EY's innovation team can help utility companies embrance the innovation they need to seize the opportunities presented by the new energy world.

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    • Cybersecurity

      Cyber threats are evolving and escalating at an alarming rate for mining and metals, and other asset-intensive industries.

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    The team

    Greg Guthridge

    EY Global Energy & Resources Customer Experience Transformation Leader
    Supporting business transformation by leveraging digital technologies. Driving innovation at speed and placing humans at the center of the dialogue. Outdoor enthusiast, photographer and wanderer.
    Seattle, USA

    Sam Worley

    EY EMEIA Customer Experience Lead, Energy
    Passionate about helping clients to navigate the energy transition. Focused on developing mutually beneficial relationships between clients and their customers. Avid traveler.
    London, GBR
    Contact us
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    EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients.