What EY can do for you
The rise in global travel and tourism has fueled a dynamic hospitality sector in recent decades, and the accompanying digital revolution has disrupted the industry and accelerated change. Customers expect far more from hospitality providers than ever before, as seamless digital experiences in other sectors create a new normal. A desire for personalized service is driving the industry to rethink how to reach and engage with customers.
As a result, hotels and restaurants are investing in technology to transform both their front- and back-office operations to lift the customer experience, optimize costs and gather data to provide insights into performance improvement. Meanwhile, tourism and destination organizations are seeking to maximize the benefits of tourism, while satisfying both visitors and local communities.
EY hospitality and tourism teams support hotels and destination organizations, helping them to make operations cost-efficient while providing the required services for their customers and communities: