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Simon's latest thinking
How Belfius achieved customer journey excellence
EY VODW helped Belfius enhance its digital customer journeys by designing and implementing a customer-centric transformation.
18 Nov 2024
Simon Anthonis
Finding solar innovation in apple orchard textile with Magnifield
EY VODW accelerated the go-to-market of an existing product to a completely new market space for Beaulieu International Group (BIG).
18 Nov 2024
Simon Anthonis
SMEs have different expectations between insurers and intermediaries
Business clients select their insurers and intermediaries based on various criteria.
14 Dec 2023
Kris Volkaerts
Insurance: pricing matters more for businesses than retail clients
Self-employed and small companies up to 10 people behave very much like retail customers for their insurance, but are more price sensitive.
14 Dec 2023
Kris Volkaerts
Will sustainability in insurance become business clients' next focus?
Results show a preliminary indication that sustainability becomes more important when choosing an insurance partner.
14 Dec 2023
Kris Volkaerts
Gaining consumer insights: unleashing the power of purpose-driven change
Embracing consumer drivers to uncover innovation opportunities and future-proof organizations.
23 May 2023
Simon Anthonis
How constant innovation will shape the future
Entrepreneurs need to go beyond preparing for the most probable outcome if they want to build the most desirable future.
24 Apr 2023
Bart Deckers