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Transformation and growth

Banking and capital markets

Transforming banks through people, technology and innovation.

Technology, innovation, and workforce transformation are reshaping the banking industry. These forces are driving dramatic change, and banking leaders must decide if they will be pioneers, follow fast, or be left behind.

 

To reimagine a brighter future and seize opportunities to drive growth, banks should focus on transforming their workforce and operations. With a clear sense of the path ahead, banks can reframe their future by placing humans at the center of their organization, leveraging new technologies to support them, and enabling innovation at speed and scale. Banking leaders will need exceptional agility to manage change. Success will arise from a balanced execution of strategic near-term initiatives with investment in people alongside transformation and growth strategies that deliver long-term value.

Featured Thinking

Five priorities for harnessing the power of GenAI in banking

Nigel Moden 28 Nov 2023
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How EY can help

Explore our case studies

How privacy and consent built customer trust for a financial institution

EY Nexus for Banking helped a financial institution with a privacy initiative that uses transparency to build trust and brand loyalty. Read the case study.

01 Mar 2023 David Deane + 4

Using AI to improve a bank’s agent effectiveness

Leveraging the power of AI and machine learning, one bank mined sales agents’ calls for performance-boosting insights. Learn more in this case study.

17 Jan 2023

Why real-time customer journey curation is the future of banking

EY Nexus for Banking platform was key to transforming one traditional bank into a future-ready, digital bank of tomorrow.

26 Aug 2020 Nigel Moden + 4

How to transform product development to outperform the competition

EY Nexus is a cloud-based platform offering access to the most advanced technologies to launch new products, businesses and services.

01 Sep 2020

How digital transformation is redesigning trade finance

Banks that adopt an agile, design-based approach to digital transformation can boost the success of their trade finance functions.

30 Oct 2020 Andrew Gilder + 4

How a new technology platform is helping banks go digital

The EY Impresto platform is a mobile-first, AI-optimized tool for addressing some of banks’ biggest challenges.

30 Jan 2020 EY Global

How a new technology platform can help banks unlock financing for SMEs

The Cashbot platform offers banks an online invoice finance solution for SME clients.

12 Oct 2023 EY Global

How the world’s first behavioral bank is focusing on customer needs

Improving customers’ financial health required a bold, new approach to building the world’s first behavioral bank.

16 Sep 2019 Jay Pather

How the right conversations can empower finance transformation strategies

Companies need more open dialog about how to effectively implement new technology. Finding the headspace for these conversations is key. Learn more.

29 May 2023 Janine Donelly + 2

    Regional perspectives

    Key trends accelerating Asia-Pacific banking growth in 2022

    EY leaders discuss the latest trends in consumer banking, and the role of technology and digitization in creating new opportunities. Learn more.

    15 Jun 2022 23m 20s

      Discover EY Nexus for Banking and Capital Markets

      A transformative solution that helps banks design, build, launch and enhance propositions at the speed of their customers’ ever-shifting expectations. A mature solution with proven capabilities.

      Discover more
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      The team

      Jan Bellens

      EY-Parthenon EMEIA Financial Services Leader
      Passionate leader on innovation in financial services, especially in emerging markets. Global citizen. Keen traveler.
      Amsterdam, NLD

      Karl Meekings

      EY Global Banking & Capital Markets Lead Analyst – EY Knowledge
      Believer in a progressive and purpose-led banking sector. Interested in the future of banking. Germanophile. Medievalist.
      London, GBR

      Nigel Moden

      EY Global Banking and Capital Markets Leader; EY EMEIA Banking and Capital Markets Lead
      Passionate believer in the banking industry as a force for good. Leading advocate for the talent agenda in EY. Builder of diverse teams. Avid cricketer.
      London, GBR

      Andrew Gilder

      EY Asia-Pacific Banking and Capital Markets Leader; Global Corporate, Commercial and SME (CCSB) Banking Consulting Leader
      Banking and Capital Markets Leader. Over 25 years of advisory experience on risk controls and accounting. Keen interest in consumer banking and other banking trends across Asia-Pacific.
      Sydney, AUS

      John Walsh

      Global Client Service Partner, Banking and Capital Markets, Ernst & Young LLP
      Enjoys traveling with family, and coaching his daughters’ basketball and soccer teams. Enjoys running and playing basketball and golf.
      New York, USA

      David Deane

      EY Americas Consulting Digital Leader
      Digital leader, visionary and enthusiast. Helping the largest companies in the world to successfully embrace the Digital age. Avid runner and golfer. Father.
      New York, USA
      Get in touch
      Contact a member of our team today.

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