To succeed in this transformative age, insurers must balance strategy, innovation and transformation to shape their business to serve the customer of today and tomorrow and compete in the industry of the future.

Isabelle Santenac

EY Global Insurance Leader

Passionate transformation insurance leader. Inspiring the next generation of female leaders. Proud mother of three. Trail runner. Golfer. Skier. Loves traveling and cooking.

Areas of focus

Isabelle is the Global Insurance Leader at EY. She leads a team of over 23,000 industry professionals committed to helping insurers transform and reshape their businesses through EY’s assurance, consulting, tax and transaction services.

Isabelle has over 30 years of experience working with large financial services organizations. At EY she has held the role of Assurance Managing Partner for EY EMEIA Financial Services and before that she held the role of Global Assurance COO, based in London. She has served as the lead partner for large international financial institutions headquartered in Europe, including both audit and non-audit clients.

Isabelle is an active member of the Insurance Supper Club. She served as a Board member and treasurer for the Positive Planet Foundation from 2013 to 2022.

She received a master’s degree in Management from ESCP.

How Isabelle is building a better working world

“In my role, I constantly ask if we can do better. I consistently ask tough questions in our audits and provide a timely, constructive challenge to management and a robust, clear perspective to audit committees. My objective is to lead the development of trust and high standards within financial services. Transparency breeds clarity. Clarity breeds confidence. Without upholding these high standards, we cannot expect to progress and build a better working world.

"Alongside my work in insurance, I am a champion for nurturing talent and diversity in our organization. I readily welcome and encourage positive change and actively build inclusive teams. This is essential to providing services to clients and for our own organization. I continue to encourage and mentor Diversity & Inclusiveness in order to achieve this goal.”

Isabelle’s latest thinking

How increased trust and transparency can unlock growth

Explore the EY Global Insurance Industry Outlook. Learn more.

29 Nov 2023 Isabelle Santenac +3

How life insurers are transforming to deliver value for better living

Shifting customer expectations and a focus on value are reshaping the dynamic commercial insurance and reinsurance markets. Learn more.

17 Jul 2023 Nicole Michaels +1

How an insurance business digitally transformed

An MGA achieved an end-to-end digital transformation in just 10 months by implementing an innovative modular technology platform. Read our case study.

27 Apr 2023 Isabelle Santenac

Four focal points for commercial insurance and reinsurance leaders

Shifting customer expectations and a focus on value are reshaping the dynamic commercial and reinsurance markets. Learn more.

16 Mar 2023 Simon Burtwell

What does it mean to put customers at the heart of your offerings?

In this episode of Insurance Talks, EY Insurance leaders focus on consumers and small businesses. Learn more.

09 Feb 2023 11m 15s

Nine customer types defining the next wave of insurance

Shifting consumer needs are an invitation for insurers to innovate in pursuit of growth and to stay ahead of new competitive threats. Read more.

20 Sep 2022 Chris Raimondo

How can harnessing the power of ecosystems make finance effortless?

Financial services companies can build ecosystems to create value for all stakeholders – but must transform their operations to deliver.

16 Jun 2022

How financial services can mobilize capital to deliver net zero

Learn how financial services firms can mobilize the capital flows needed to deliver net zero.

01 Dec 2021 Tom Groom +1

How sustainable finance can help decarbonize the real economy

To fund sector-specific net zero transition pathways, financial institutions need to deepen their knowledge of the businesses they finance. Read more here.

30 Nov 2021 Gill Lofts +1

FS firms turn carbon ambition into action

Credible decarbonization plans are critical to reducing emissions, scaling up climate solutions and building momentum among stakeholders. Learn more.

26 Oct 2021 Shaun Carazzo +1

2021 Global Insurance Outlook: Accelerating change to create value

Learn how insurers can transform to be more agile, digital and customer centric.

09 Mar 2021 Isabelle Santenac

How can insurance protect the small businesses that need it most?

EY’s Global Insurance Small Business Owner Survey reveals how insurers can innovate to support the needs of those impacted by the COVID-19 pandemic.

Are your insurance solutions in tune with new consumer needs?

EY’s Global Insurance Consumer Survey reveals how insurers can support the needs of those impacted by the COVID-19 pandemic. Learn more.

Automation enhances insurer’s operations, finance and actuarial models

An RPA strategy accelerates efficiency by streamlining 12,000 FTE hours and improving transaction processing accuracy to over 95%.

11 Feb 2019 Isabelle Santenac

How a new digital engagement model attracts and educates customers

A new end-to-end digital customer engagement model provides insurers with the opportunity to target millions of new customers.

11 Feb 2019 Bernhard Klein Wassink +1
    Contact Isabelle
    You are visiting EY mena (en)
    mena en