EY HR Service Delivery

What EY teams can do for you

The world continues to change because of developments in globalization, demographics, technology and environment which have been further amplified by the global pandemic. Key people themes have emerged which will require organizations to reimagine the work experience and prioritize placing humans at the center to unleash human potential and create sustainable value.

EY teams and ServiceNow are helping clients transform their human resource (HR) function into a human value activator to help build their business for tomorrow. With the EY ServiceNow HR Service Delivery, companies can reframe their futures, unlock benefits and gain flexibility to transform their HR services.

Potential benefits of HR service management modernization

• 25% higher productivity for onboarding and transition activities 
• 30% faster case management and resolution times 
• 40% reduction in case volumes due to self-service 
• 10% faster times to market

*Source: Forrester and ServiceNow Value Management as of September 2020

Three key areas to transform the employee experience  

By considering employees early in the design and regularly thereafter, EY teams work with companies to transform their HR departments by combining technical deployments with business and management acumen that helps drive business results and return on investment.

A more compelling employee experience is defined through user personas, journey maps and experience mock-ups.

1. User personas

• Focusing on key user groups
• Interaction with technology: needs, goals, behaviors
• Describing key scenarios and requirements

2. Journey maps

• Pictorial presentations of end-to-end future experiences 
• End-user views of interactions with humans and digital assets

3. Experience mock-ups

• Views of digital experiences related to each persona 
• Illustrating key interaction points and how the offering addresses need

How EY can help

The EY Alliance with ServiceNow can bring long-term value and experience to your HR and Global Business Services transformation by: 

• Helping EY clients solve their most complex people-related organizational, compliance and behavioral challenges. 
• Supporting transformations, transactions, and integrated mobile talent issues to help make our clients successful in their journey. 
• Helping HR, fostering their role in contributing to the business strategy and the strategic deployment of talent.  
• Improving our clients’ people agenda and connecting talent-based initiatives to the overall business objectives, thus driving financial growth and performance improvement. 
• Helping clients prepare for the future of work by unleashing the power of humans to do the extraordinary.