The EY enterprise-ready solution launched in the market with unprecedented speed and an exceptional customer experience for both homeowners and contractors.
Homeowners can now purchase healthy air products online, driving improved customer experiences and net-new revenue growth. In the existing B2B channels, order fulfilment cycle time decreased from 14 days to three days and sales increased 40% year-over-year.
What’s more, this solution was implemented without significantly disrupting the core business. In the words of Gundeep Singh, Executive Director and CIO, Carrier RLCS: “Working with EY, we successfully launched our new e-commerce channels with low risk and little impact to our core business. EY built and deployed a scalable, flexible Shopify solution that allowed us to enter new markets. This work helped us redefine what we can achieve for many years to come.”
Because the solution is adaptable, Carrier can continue to evolve e-commerce channels in line with changing homeowner and contractor expectations, needs and demands over time. That’s a powerful proposition for an organization that’s built its brand around seamless customer experiences in a crowded marketplace.
The inherent flexibility also represents a wealth of future possibility. As new market opportunities emerge, Carrier will be able to build on the existing framework to expand its e-commerce presence strategically and quickly. The right e-commerce foundation doesn’t just empower the business today. It opens up routes to sustainable growth, new market segments, and greater business resilience.
All of this counts for a great deal in a market that demands agility, and the ability to be flexible not just year over year, but day over day.