We are competitive because we are a small, family business with lean administration and we know who is in charge of what.
Andrej Černčič
In one year, they produced more than one million litres of Gorski list herbal liqueur
Bio-Sad presented itself on the market with 10 varieties of fruit syrup. Almost at the same time, it launched its range of alcoholic beverages, beginning with one product, which was soon joined by others. Initially, they sold products through local traders and a trade union selling point. In 2009, they succeeded in obtaining licensed production for the Serbian, Bosnian and Montenegrin markets. The owner of the brand from Serbia wanted to penetrate the European market. “This was quite a challenge for us, since we had to produce over one million litres of Gorki List herbal liqueur in one year. At that time, we had no equipment, people or premises, but we managed to succeed.” adds Vladimir. After three years, the contract expired and the owner of the brand decided to make the beverage for the Serbian market in Serbia. Although the production volume of the licensed product decreased significantly, their operation was dispersed, enabling the company to continue its operations without any problem. “We have always managed to take positives from a negative situation,” says Vladimir.
Eventually, they began to cooperate with large traders such as Mercator, Tuš, Spar and Hofer. The company bought the Apis logo and trademark along with three products: vodka, chocolate and rum. They also took the Bishe brand under their wing and thus started to do business with Lidl and Kompas. Today, Bio-Sad offers 65 different products, syrups and alcoholic beverages and bottles beverages for other brands. The largest share of their products (70%) is sold in Slovenia, while they are also present in Montenegro, Bosnia and Herzegovina, Austria, Germany, Italy, Portugal, Spain, Croatia and Hungary.
A small family business is effective because it is responsive and flexible. Partners consider it reliable.The Slovenian market is almost fully-covered, so they plan to expand abroad.
The plant covering 15,000m² will soon be operational
In 2015, they managed to acquire the IFS certificate and added a new milestone to their operation by creating a quality and safe product for consumers in accordance with ISO 9001 and HACCP standards. “IFS is one of the key certificates that convinces customers,” emphasises Director Andrej, since it combines traceability, control, quality and a safe product. “We receive almost no complaints,” adds Vladimir. As a consequence of obtaining the IFS certificate, they began looking for new premises in 2017, since they required a large warehouse and the products needed to be strictly isolated. After complications related to the acquisition of a building permit to expand the facility in Jakobski Dol, they purchased the Lentherm factory facility in Lenart in Slovenske Gorice at auction. “This used to be a metal industry plant performing welding and grinding operations. Except for the basic buildings, nothing is of any use to us. We need to adapt everything to the food industry business. These buildings are now in the investment maintenance phase.” explains Vladimir, while Andrej adds that they plan to move to the new 15,000m² facility at the beginning of 2020. “The location is close to the highway and thus facilitates transport. Access is unhindered for large cargo vehicles.”
Bio-Sad pursues a moderate and healthy 5% to 10% growth. This enables the company to maintain the quality of its deliveries to all customers.
Even though he had aspirations elsewhere, he took the chance at home
The co-owner, Antonija Žvikart, retired in 2014, selling her share back to the company. At that time, Andrej, who had learned the ropes of the family business as a student at high-school and later university, was very helpful to his father. “I started in production, labelling our products, and later continued in the office and in the field of management. I took over retail and three years ago when my father qualified for retirement, the post of Director,” says Andrej. Although, as a student of economics, he did not think about taking over the company and was more interested in working abroad, he did not reject the opportunity when it was presented. “My daughter did not see herself taking a management position, and with her PhD in Chemistry she entered the pharmaceutical field,” says Vladimir, who is still active in the company. “We made a soft transition. Andrej was appointed Director and I became the Deputy Manager. When I thought I could turn myself off completely, we started working on expansion, design and searching for suitable new locations, so I am still active,” adds Vladimir, who hopes that within six months he will finally be able to dedicate his time to other activities and himself.
There are eight people currently employed in the company, of whom four are in production and four in the management team. “Since the beginning of this year the company has had two more employees who used to work in the Lentherm company. One, who has three years to retirement and used to work as a foreman, will now manage the new location and will be responsible for maintenance. The company has also employed a lady who has six years until retirement and used to be a deputy director in Lentherm. She will take care of sales and expansion into foreign markets,” explains Andrej.
“We are competitive because we are a small, family business with lean administration and we know who is in charge of what,” Says Vladimir, outlining their advantages. “Consequently, we have lower costs and better responsiveness,” adds Andrej.
A small, family, quality-driven and responsive company
Andrej and Vladimir say that they have had no disagreements over management of the company, although establishing and preserving a family company entails great responsibility. “The start is always difficult and brings many risks. You pledge all your assets, banks often don't respect you, you mortgage your family house. Gradually you prove that you’re capable and trustworthy and thus, you grow,” describes Vladimir. “Abroad, a family business is treated differently compared to a large group,” Andrej says. In Bio-Sad, in addition to Andrej and Vladimir, Vladimir’s niece is also included, working as a technologist, her husband works a—43js Production Manager and her sister is Head of Accounting.
Expanding abroad and moving to a new location
Their plans include expansion beyond Slovenia’s borders. “We have covered all the dealers in Slovenia, now we are considering expanding into other markets,” explains Andrej. They are discussing expansion into India, Africa and the markets of the former Yugoslavia, in particular Croatia. Today, they experience between 5% to 10% annual growth. “It is not good if you grow too rapidly, because you may neglect some of your customers. You are not able to produce enough beverages in time, and this can tarnish your reputation. It is worse to reach an agreement and fail to deliver than to deliver less and at a lower price,” Says Andrej, describing the industry background. Care for employees remains on the priority list. In future, the company intends to provide a lifting platform to lessen the need for production workers to bend.
Summary
Bio-Sad in a nutshell: responsiveness, quality, solutions, trust, good relations.