We help insurers reset their growth strategies, adopt the right tech and retool experiences for stronger relationships with customers and distributors – from crisis to recovery and growth.
The insurance industry is fundamentally changing: the COVID-19 pandemic, geopolitical tensions, domestic politics and social unrest have a near and long-term impact on customers.
While unparalleled challenges to consumers and distributors have impacted both property and casualty, and life and annuity carriers, we believe the industry has a critical role to play in improving consumer well-being and supporting the economic recovery. To start, insurers should ask themselves:
Tackling customer service gaps, focusing on product innovation and assisting customers and distributors in adapting to unprecedented change, insurers can bolster their customers’ resilience and strengthen brand loyalty.
From across the global EY organization, we bring together diverse teams of people, platforms and technologies. Coupled with the wider ecosystem of alliance and ecosystem relationships, EY teams create progressive solutions that help businesses meet their transformation goals.
Our teams include former insurance CMOs, and heads of sales and service with experience in consumer behavior, digital marketing, customer experience and product design. We work hand in hand with former senior executives and data architects from leading technology firms to deliver better end-to-end transformative solutions that property and casualty, and life and retirement insurers can trust, including:
Whatever the scale of the challenge, from crisis to recovery and growth, we help businesses adapt with agility, through three drivers of value — humans at the center, technology at speed and innovation at scale. We reframe businesses, services and processes so that EY clients can thrive and grow — now, next and beyond.
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EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients.
EY | Assurance | Consulting | Strategy and Transactions | Tax
About EY
EY is a global leader in assurance, consulting, strategy and transactions, and tax services. The insights and quality services we deliver help build trust and confidence in the capital markets and in economies the world over. We develop outstanding leaders who team to deliver on our promises to all of our stakeholders. In so doing, we play a critical role in building a better working world for our people, for our clients and for our communities.
EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients. For more information about our organization, please visit ey.com.
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This material has been prepared for general informational purposes only and is not intended to be relied upon as accounting, tax, or other professional advice. Please refer to your advisors for specific advice.
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