How digital will impact the customer and workforce
New technologies are reshaping how businesses interact with their workforce and customers. Are you ready for this transformation?
How will humans and robots interact? How are the customer journey and workforce changing with the intersection of digital and human? What does this mean for trust and new revenue growth? What risks and opportunities will these new technologies bring?
Watch Bill Kanarick, EY Global Customer Leader; Tali Sharot, Director, Affective Brain Lab; and Emrah Gultekin, Co-founder, Chooch, discuss this topic on our social media channels: