4 minute read 26 Aug 2022
people walking

How to fuel your strategy by leveraging people data?

Authors
Alexander Locher

Senior Manager, People Analytics Lead | EY Switzerland

People Analytics and Strategic Workforce Planning Lead Switzerland. Passionate boat captain, water and winter sports fan and always with colored socks.

Olaf Toepfer

Partner, Banking & Capital Markets Leader | EY Switzerland

Transformation leader. Passionate about shaping the banking industry of tomorrow. Father of 3 kids.

4 minute read 26 Aug 2022

To stay ahead of regulatory and transformational challenges financial institutions need to leverage people data and skills

In brief
  • Constant regulatory changes and transformation of the financial sector is increasing demand for specific skills.
  • With this dynamic change in demand, organizations need to rethink their workforce strategy in combination with the locations they operate in to source talent.

The ongoing need for transformation, regulatory changes, and innovation as well as a global scarcity for specific skills are shaping the financial services and insurance sectors. The race for critical capabilities and the overall higher demand for skilled talent is shifting the availability and composition of talent –directly influencing your location strategy.

The longevity of a technical skill

< 2.5 Year

vs. once estimated at 10 to 15 years

The speed, efficiency, and quality of execution in the financial sectors depend on the skills available within the workforce, as well as the ability for transformation, and ways of working towards higher agility.

Sector wide shifts in technological demand can be found across both emerging and legacy locations. Technological advancements such as the Web3.0 create new hubs and reshuffle the traditional sector landscape. This leads to challenges securing the supply of necessary skills - not only fostering competition, but potentially causing higher workforce costs.

Changes across the financial and insurance sectors affect workforce strategies

The major shifts around ecosystems and partnerships for example in the insurance industry are requiring a different skillset for partnership development to ensure costumers receive the best quality of service. Insurance is becoming a hotbed of digital innovation – and this can have a cascading effect on the entire organization. The recent shift to cloud computing, for instance, requires not only specialized software developers to implement the system, but requires a new skillset from many different roles across the organization in order to properly utilize the technology.  An accurate representation of your workforces’ skills, including forecasting and competitor benchmarking, helps you determine whether you have the right skills in the right locations to offer the quality of service required for your clients and to succeed in a transformation.

Talent retention and attraction are crucial to growth of the business and the sectors reputation plays an important part in the health of an employer’s talent pipeline. Values as well as environmental, social and governance (ESG) topics are becoming increasingly important to potential hires. In a world threatened by climate change, this offers a great opportunity for the financial and insurance sectors to utilize social media and showcase their efforts and positive impact on the world.

Moreover, newer generations are aware that they need to be increasingly flexible in an increasingly agile working environment – thus developing a culture of learning and integrating it into the organization can attract the right talent. Data plays a pivotal role in the financial and insurance industry, as customers are sharing their data and want personalized and conveniently accessible solutions. This opens the door to leveraging modern technologies such as AI, SaaS, Blockchain, advanced Risk modelling and intelligent automation that are attractive skills to have in today’s market. Highlighting the potential to develop these high-value skills will attract the right inquisitive minds to the industry.

How can People Analytics put humans@center of your strategy?

Analytics-based competency management prepares your workforce to keep up with current market trends and engages your talent to meet your strategic goals. People Data and Analytics are crucial to deliver insights not only to determine what has happened, but also why it happened and how the status quo can be improved moving forward.

By determining which skills are critical to business success, and how many employees possess these critical skills we can produce an AI-driven skill model to identify current skill proficiencies and skill gaps – at scale. Utilizing “What-if” scenarios, interventions can help to forecast the future skill demand and tailor solutions to your operations, whether by defining contingent worker needs, creating personalized development plans or user-generated and social learning journeys.

Furthermore, a data driven employee experience goes beyond the employee journey, creating tangible impact on organizational culture and business results by connecting the right people and fostering more efficient transformations.

A recalibration of the location strategy become more and more important. While traditional on- and offshore locations can’t always meet specific demands based on talent availability, industry, labor pool size or competition from non-financial companies, it is imperative to leverage available data and explore greenfield locations.

Summary

Financial organizations need to rethink their locations and costs based on their projected future skill demand. Strategies need to be increasingly data-driven in aligning talent supply, cost, agility, and location choices. EY’s People Analytics Team provide you with a data-driven approach to future proof the capabilities of your organization and assess your locations based on skills availability and insights.

About this article

Authors
Alexander Locher

Senior Manager, People Analytics Lead | EY Switzerland

People Analytics and Strategic Workforce Planning Lead Switzerland. Passionate boat captain, water and winter sports fan and always with colored socks.

Olaf Toepfer

Partner, Banking & Capital Markets Leader | EY Switzerland

Transformation leader. Passionate about shaping the banking industry of tomorrow. Father of 3 kids.