Man spinning wire wool at night

How to move from hype curve to reality curve

In this episode of Think Ecosystem, Paul Webb and Jeff Wong from the EY organization join ServiceNow’s Dave Wright and Amy Lokey to discuss innovation and how to operationalize it.

Related topics Alliances AI

Podcast host Paul Webb, EY Global Alliance Leader for ServiceNow; welcomes Dave Wright, ServiceNow CIO; Amy Lokey, ServiceNow SVP of Product Experience; and Jeff Wong, EY Global Chief Innovation Officer.

Together, they discuss innovation and how to harness and operationalize it. Innovation is a critical driver of business growth, and companies that fail to innovate risk falling behind their competitors. However, there often needs to be more clarity between the hype surrounding new technologies and their actual impact on business operations. As a result, organizations need to move from the hype curve to the reality curve to deliver on the promise of innovation.

Business leaders should clearly define the problem they're trying to solve and brainstorm and evaluate what strategies and technologies can deliver real breakthroughs above incremental improvement. This approach ensures that investments in innovation are driven by business needs and priorities rather than by hype and buzz. It requires a measured and strategic direction.

In this episode, the panel discusses how this works in reality, how generative AI fits into the broader transformation of companies and how to get from strategy to adoption to realization. They cover the importance of purposeful and intentional technology to solve real customer problems and much more.

Key takeaways:

  • Start with the outcome. Determine the desired result, then apply the best technology to achieve that outcome rather than using the best technology and seeing what outcome you get.
  • Have a system and program for targeting and testing new technologies. Experiment, but be willing to stop those that won't scale or work inside your environment.
  • When considering a technology project, think of it as a user experience initiative and consider the tangible experience improvement it will deliver for users. 

For your convenience, a full text transcript of this podcast is also available. Read the transcript.

Presenters

Paul Webb
EY Global ServiceNow Practice Leader
Jeff Wong
EY Global Chief Innovation Officer

Podcast

Episode 5

Duration 45m 35s

In this series

Series overview
(Event List - Manual)

How to move from ambition to execution on sustainability

In this episode of Think Ecosystem, our panel discuss how they are collaborating to solve complex problems for clients through innovation and steps to take now on sustainability and more.
Podcast

Episode 8

Duration
40m 26s

Presenters

Laura J. Atkinson

EY UK&I Alliance & Ecosystem Leader; Partner, Market & Business Development, Ernst & Young LLP

How to prepare for today’s workforce transformation opportunities

In this episode of the Think Ecosystem podcast, the speakers discuss opportunities in workforce transformation and how organizations should respond to them.
Podcast

Episode 7

Duration
37m 21s

Presenters

How quantum can help solve today’s biggest challenges

In this episode of Think Ecosystem, the speakers discuss the immense potential quantum computing has to meet society’s most pressing challenges.
Podcast

Episode 6

Duration
31m 18s

Presenters

How to move from hype curve to reality curve

In this episode of Think Ecosystem, Paul Webb and Jeff Wong from EY join ServiceNow’s Dave Wright and Amy Lokey to discuss innovation and how to operationalize it.
Podcast

Episode 5

Duration
45m 35s

Presenters

Paul D. Webb

EY Global ServiceNow Practice Leader

How DAOs are impacting the evolution of ecosystem strategy

In this episode, EY Global Blockchain Leader, Paul Brody, is joined by leaders from IDC and Skynet Labs to explore DAOs and their impact on collaboration, business strategy and partnering.
Podcast

Episode 4

Duration
33m 32s

Presenters

Paul R. Brody

EY Global Blockchain Leader

How intelligent automation underpins high-performing ecosystems

In this episode of Think Ecosystem podcast, EY’s Thierry van Herwijnen and Simon Constance, Global Thought Leader Ade McCormack and UiPath’s Sean Adee discuss intelligent automation’s unique challenges and opportunities.
Podcast

Episode 3

Duration
35m 04s

Presenters

Thierry van Herwijnen

EY Global Intelligent Automation Alliances & Ecosystem Sales Leader; Associate Partner, Markets and Business Development, Ernst & Young LLP

Simon Constance

EY Global Intelligent Automation Alliances Leader; Partner, Alliances, Ernst & Young LLP

How neurodiversity drives value at the intersection of talent and technology

In this episode, Hiren Shukla meets thought leaders from ServiceNow and Ivey Business School to explore neurodiversity and identify new sources of talent to drive transformation, innovation and sustainable growth.
Podcast

Episode 2

Duration
31m 05s

Presenters

Hiren Shukla

EY Global and Americas Neuro-Diverse Center of Excellence Leader

Why data-driven insights are critical to value-led sustainability

In this episode of the Think Ecosystem podcast, Steve Varley and Steve Peck discuss sustainability measures that matter with Gunther Rothermel, Senior Vice President and Head of Sustainability for SAP S/4HANA.
Podcast
Episode 1
Duration
31m 41s

Presenters

Steve Peck

EY Global SAP Alliance Relationship Leader; Managing Director, Consulting, Ernst & Young LLP